# Kapiche

> Kapiche is a Brisbane-founded AI platform that reads customer feedback so people don't have to. Instead of sampling the 5% of customers who fill out a survey, it ingests conversations from support chats, calls, reviews, social posts and survey comments, then surfaces the themes, sentiment and dollar impact behind them in minutes. Founded in 2016 by engineers Ryan Stuart and Kris Rogers, it serves customer experience, support and product teams at mid-market and enterprise companies including PEXA, RAC WA, nib, Schindler and Village Roadshow, and bills itself as Australia's leading feedback analytics platform.

- **Founded:** 2016
- **Headquarters:** Brisbane, Queensland, Australia
- **Founders:** Ryan Stuart (Co-Founder & CEO), Kris Rogers (Co-Founder & Chief Product Officer)
- **Team size:** ~20-50 employees (11-50 range reported)
- **Products:** Kapiche Platform, AI Themes, AI Enrichments, Ask Kapiche, Agent QA
- **Notable:** Named among Tech Times' Top 5 Best Text Analytics Software (2022), Positions itself as the #1 feedback analytics platform in Australia, Helped PEXA cut monthly feedback reporting from 3 people x 3 days to minutes

## Products & services

- **Kapiche Platform** — AI-powered customer feedback and conversation analytics platform that ingests survey comments, support chats, calls, reviews and social posts, then uses natural language processing to surface themes, sentiment and business impact.
- **AI Themes** — Automatically detects and tracks emerging themes and trends across every customer touchpoint, with impact scoring tied to CX metrics like NPS and CSAT.
- **AI Enrichments** — Transforms raw, unstructured conversation data into structured intelligence such as sentiment, intent and root cause.
- **Ask Kapiche** — Conversational query tool that lets teams ask plain-language questions of their feedback data and drill down to root causes.
- **Agent QA** — Automated quality-assurance summaries across support interactions, with coaching insights and issue alerts.

## Achievements

- Named among Tech Times' Top 5 Best Text Analytics Software (2022)
- Positions itself as the #1 feedback analytics platform in Australia
- Helped PEXA cut monthly feedback reporting from 3 people x 3 days to minutes
- Saved RAC WA an estimated 11,800+ hours of manual analysis
- Helped Research Square raise its rolling NPS by 22 points
- Backed by Main Sequence Ventures, one of Australia's leading deep-tech funds

## Latest updates

- **2024-01** — Repositioned from feedback analytics toward end-to-end conversation intelligence, launching AI Themes, AI Enrichments, Agent QA and Ask Kapiche.
- **2025-06** — Expanded multi-channel coverage to analyse support chats, call transcripts, reviews and social alongside survey data in real time.

## Links

- Website: https://www.kapiche.com
- LinkedIn: https://www.linkedin.com/company/kapiche

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Profile page: https://yespress.io/kapiche
Published by YesPress — https://yespress.io
Last updated: 2026-08-06