# KANA

> KANA Software built enterprise customer-service software spanning email, knowledge management, web self-service, live chat and case management. Its business expanded through acquisitions before Verint bought it in 2014; its technology and customer relationships became part of Verint’s wider customer-engagement portfolio.

- **Founded:** 1996
- **Headquarters:** Santa Clara, United States
- **Founders:** Mark Gainey (Co-founder; former CEO), Michael Horvath (Co-founder; former CFO)
- **Products:** KANA Enterprise, KANA Express, KANA Response, KANA IQ, Lagan government solutions
- **Notable:** Approximately 900 customers reported at the 2014 acquisition announcement., KANA Enterprise was rated a Champion in Info-Tech’s 2013 customer-service knowledge-management landscape., Verint completed the acquisition in February 2014; final adjusted net cash consideration was $516.6 million.

## Products & services

- **KANA Enterprise** — Enterprise customer-service suite combining agent desktop, knowledge, case management, email, chat and web self-service.
- **KANA Express** — Cloud customer-service offering for midmarket organizations, derived from Trinicom.
- **KANA Response** — Email response management with routing and customer-history access.
- **KANA IQ** — Knowledge management for service agents and self-service.
- **Lagan government solutions** — Citizen service and case-management software for state and local government.

## Achievements

- Approximately 900 customers reported at the 2014 acquisition announcement.
- KANA Enterprise was rated a Champion in Info-Tech’s 2013 customer-service knowledge-management landscape.
- Verint completed the acquisition in February 2014; final adjusted net cash consideration was $516.6 million.

## Latest updates

- **2025-12** — Thoma Bravo announced that its Verint acquisition closed November 26, 2025 and that Verint had been combined with Calabrio. This is a parent-company development.
- **2014-02** — Verint completed its KANA acquisition on February 3, 2014.

## Links

- Website: https://www.verint.com/
- LinkedIn: https://www.linkedin.com/company/kana-software
- Twitter/X: https://twitter.com/KANAsoftware

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Profile page: https://yespress.io/kana
Published by YesPress — https://yespress.io
Last updated: 2026-10-24