# Kaizan

> Kaizan is a London-based AI platform built for client service teams - the account managers, client directors and customer success staff who own relationships rather than transactions. It listens to every client meeting, email and message, scores the health of each relationship through its proprietary CARE model, flags accounts at risk of churn before they slip, and drafts the recaps, follow-ups and quarterly business review decks that eat most of an account manager's week. Founded in 2022 by Glen Calvert and Pravin Paratey, Kaizan positions itself as a system of work that sits alongside the CRM rather than replacing it, and is used by client-services teams across media, creative, consultancy and SaaS firms.

- **Founded:** 2022
- **Headquarters:** London, United Kingdom
- **Founders:** Glen Calvert (Co-founder & CEO), Pravin Paratey (Co-founder & CTO)
- **Team size:** Remote-first team of roughly 15-36 across the UK and Europe (sources vary)
- **Products:** Kaizan AI Platform, CARE Model, AI Helpers, MCP Integration
- **Notable:** Raised £2.5M seed round led by Pembroke VCT in 2026 to fund US expansion, Reports 92% sentiment agreement with human annotators across 4.1 million conversations, Reports median 146% net dollar retention for clients vs a 105-115% sector benchmark

## Products & services

- **Kaizan AI Platform** — A client intelligence platform that unifies communications and account data across meetings, emails, chat and internal systems to give a real-time view of every client relationship.
- **CARE Model** — Proprietary relationship-health framework scoring each account 0-10 in real time across four pillars - Client Satisfaction, Activity, Relationship and Expansion - with cited evidence from source conversations.
- **AI Helpers** — Specialist AI agents that draft follow-ups and meeting agendas, watch for churn risk, scout expansion opportunities, and build QBR narratives so account managers can protect and grow accounts.
- **MCP Integration** — Model Context Protocol connections that let users query their client data through assistants like Claude and ChatGPT.

## Achievements

- Raised £2.5M seed round led by Pembroke VCT in 2026 to fund US expansion
- Reports 92% sentiment agreement with human annotators across 4.1 million conversations
- Reports median 146% net dollar retention for clients vs a 105-115% sector benchmark
- Used by 60+ client-services teams including Jellyfish, Tradedoubler and The Gap Partnership
- Processes client communications in over 30 languages

## Latest updates

- **2026-05** — Raised £2.5M seed funding led by Pembroke VCT, with Velocity Capital and industry angels, to accelerate US expansion and develop the CARE model.
- **2025** — Added Model Context Protocol (MCP) integrations letting users query client data through Claude and ChatGPT.
- **2024** — Publicly launched the Kaizan platform, described as an AI built for client service teams.

## Links

- Website: https://kaizan.ai
- LinkedIn: https://uk.linkedin.com/company/kaizan
- Twitter/X: https://x.com/kaizan_ai

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Profile page: https://yespress.io/kaizan
Published by YesPress — https://yespress.io
Last updated: 2026-08-06