# JourneyTrack

> JourneyTrack is a Miami-based enterprise SaaS platform for customer journey management. It gives CX, UX, product and leadership teams one governed place to build personas, map end-to-end customer journeys, score opportunities, and measure business impact - with a layer of AI (Journey AI, Insights AI, Persona AI, Storytelling AI) that turns qualitative research into board-ready decisions. Founded in 2021 by CX veteran Ania Rodriguez, the woman-founded company says more than 100 top brands, including Google, use it to find and recapture revenue lost to bad experiences.

- **Founded:** 2021
- **Headquarters:** Doral (Greater Miami), Florida, United States
- **Founders:** Ania Rodriguez (Founder & CEO)
- **Team size:** ~16 employees
- **Products:** Journey Mapping & Management, Personas, Journey AI, Insights AI, Recommendations AI
- **Notable:** Raised $2M total seed funding led by Elevate Capital with DeepWork Capital., Grew to more than 100 enterprise brands, including Google., Reported tripling of business with nearly 100% customer retention.

## Products & services

- **Journey Mapping & Management** — Create, govern and share end-to-end customer journeys in one place, with a 1-click journey map built into the Workshop module.
- **Personas** — Build and govern personas; Persona AI generates proto-personas and can compare your customer base to US Census data to surface representation blind spots.
- **Journey AI** — Analyzes qualitative data such as interview transcripts and survey responses to automatically generate journey maps.
- **Insights AI** — Pulls themes and patterns from qualitative data and places them into the right journey steps, complete with evidence and customer quotes.
- **Recommendations AI** — Suggests actions and experience improvements based on the data inside a journey map.
- **Storytelling AI** — Turns journey work into board-ready reports, presentations, impact summaries and executive business cases.
- **Opportunity Scoring** — Prioritizes which journey moments to fix, in what order, with expected outcomes and ROI analysis.
- **Insights Hub** — A single source of truth for data and insights that keeps teams aligned and supports data-based decisions.
- **Workshops & Collaboration** — Collaborative workshop tools for CX, UX, product and leadership teams to build journeys together.

## Achievements

- Raised $2M total seed funding led by Elevate Capital with DeepWork Capital.
- Grew to more than 100 enterprise brands, including Google.
- Reported tripling of business with nearly 100% customer retention.
- Launched Journey AI and Insights AI to bring real-time intelligence to journey management.
- Achieved SOC 2 security certification.
- Completed a full brand and website rebrand in April 2024.

## Latest updates

- **2023-10** — Closed $1.5M seed round led by Elevate Capital with DeepWork Capital.
- **2024-01** — Added ~$500K to bring the seed round to roughly $2M total.
- **2024-04** — Unveiled a full rebrand and new website merging the J and T marks to symbolize breaking down silos.
- **2024** — Launched Journey AI and Insights AI for real-time journey intelligence.

## Links

- Website: https://journeytrack.io
- LinkedIn: http://www.linkedin.com/company/journeytrack
- Twitter/X: https://twitter.com/JourneytrackCJM
- Facebook: https://www.facebook.com/JourneyTrack.io

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Profile page: https://yespress.io/journeytrack
Published by YesPress — https://yespress.io
Last updated: 2026-08-04