# Jonathan Chao

> Jonathan Chao is the co-founder of Haven, a mortgage servicing technology platform built to engage the 53 million U.S. homeowners with a mortgage. A UC Berkeley applied-math grad who started his career as an actuary, he became one of the earliest employees at Credit Karma, led consumer product at Plaid, then launched Haven in 2020. He served as CEO through the company's $8M Series A before stepping into the Chief Product Officer seat in 2023 to focus on the product he set out to build. He was named a 2024 HousingWire Rising Star.

- **Role:** Co-founder & Chief Product Officer at Haven
- **Organizations:** Haven (Haven Servicing), Plaid, Credit Karma, Visa
- **Nationality:** American
- **Education:** Bachelor's Degree, Applied Mathematics, University of California, Berkeley, Certified Scrum Product Owner, Scrum Alliance
- **Known for:** Co-founded Haven, a mortgage servicing technology and marketplace platform aimed at the $11 trillion U.S. mortgage market, Raised $13.5 million for Haven since inception, including an $8 million Series A in November 2022, Named a 2024 HousingWire Rising Star (recognizing leaders age 40 and under in mortgage, real estate and fintech)

## Career timeline

- **early career** — Began his career as an actuary before pivoting into product management; also held experience at Visa
- **2011** — Joined Credit Karma as a Product Manager (an early employee, reportedly employee 20)
- **2015** — Promoted to Group Product Manager at Credit Karma
- **2017** — Became Director of Product Management and GM of the personal loans vertical at Credit Karma
- **2018** — Joined Plaid as Product Lead for the Consumer Group
- **2020** — Co-founded Haven with Nipun Kant and Aditya Acharya
- **2022** — Led Haven's $8 million Series A as co-founder and CEO
- **2023** — Transitioned from CEO to Chief Product Officer as Daniel Wallace joined as CEO
- **2024** — Named a HousingWire Rising Star; Haven partners with Kastle on AI-powered voice agents

## Achievements

- Co-founded Haven, a mortgage servicing technology and marketplace platform aimed at the $11 trillion U.S. mortgage market
- Raised $13.5 million for Haven since inception, including an $8 million Series A in November 2022
- Named a 2024 HousingWire Rising Star (recognizing leaders age 40 and under in mortgage, real estate and fintech)
- One of the earliest employees at Credit Karma, rising from PM to Director of Product and GM of personal loans
- Built consumer-facing product teams at Plaid
- Drove Haven adoption metrics cited at up to 88% opt-in and 70% borrower engagement

## Latest updates

- **2024-10** — Haven announced a partnership with AI startup Kastle to bring AI-powered voice agents into mortgage servicing, going live in Q1 2025.
- **2025-08** — Appeared in HousingWire's HousingStack video with Total Expert's Joe Welu, demonstrating consumer-grade UX and voice AI in servicing.

## Links

- Website: https://havenservicing.com
- LinkedIn: https://www.linkedin.com/in/jonchao/

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Profile page: https://yespress.io/jonathan-chao
Published by YesPress — https://yespress.io
Last updated: 2026-06-11