# John Paul

> John Paul is a Paris-based premium concierge and customer-loyalty company that operates white-label services for luxury brands and enterprises. Founded in 2007-2008 by David Amsellem, it pairs human concierges with a proprietary CRM platform to manage the relationships brands have with their most valuable clients and employees. After merging with US rival LesConcierges in 2015, it was acquired by AccorHotels in 2016 and now runs as a business accelerator inside the Accor group, serving clients such as Visa, Hyundai, Orange and luxury houses across automotive, finance, fashion and travel.

- **Founded:** 2007
- **Headquarters:** Paris, France
- **Founders:** David Amsellem (Founder & former CEO)
- **Team size:** ~350 concierges; roughly 620-1,000+ employees worldwide depending on source
- **Products:** Premium Concierge Service, Loyalty & Affinity Programs, Experiences & Events, Digital & AI platform
- **Notable:** Pioneered the corporate private-concierge model in France from 2007-2008., Merged with US rival LesConcierges in 2015 to become the world's largest premium concierge., Acquired by AccorHotels in 2016 at a reported ~US$150M valuation.

## Products & services

- **Premium Concierge Service** — White-label 24/7 concierge available by phone, app and chat, staffed by concierges often drawn from luxury hospitality, handling requests from everyday errands to extraordinary experiences.
- **Loyalty & Affinity Programs** — Bespoke customer and employee loyalty programs built on John Paul's proprietary CRM, designed for high-touch relationship marketing rather than generic points.
- **Experiences & Events** — Design and operation of exclusive events and money-can't-buy experiences using a global network of around 10,000 partners.
- **Digital & AI platform** — Proprietary CRM and digital concierge tools, increasingly augmented with AI and data, that power the service and capture customer insights for client brands.

## Achievements

- Pioneered the corporate private-concierge model in France from 2007-2008.
- Merged with US rival LesConcierges in 2015 to become the world's largest premium concierge.
- Acquired by AccorHotels in 2016 at a reported ~US$150M valuation.
- Operates a global network of around 10,000 partners and roughly 350 concierges.
- Now positioned as an Accor business accelerator serving major global brands.

## Latest updates

- **2016-11** — AccorHotels finalized its acquisition of John Paul; founder David Amsellem kept a 20% stake and stayed on as CEO.
- **2018-03** — Jerome Richard became Group CEO as Amsellem stepped back.
- **2025** — Operates within Accor as a B2B business accelerator offering concierge, loyalty and event services to partner brands.

## Links

- Website: https://www.johnpaul.com
- LinkedIn: http://www.linkedin.com/company/john-paul
- Twitter/X: https://twitter.com/johnpaulgroup
- YouTube: https://www.youtube.com/user/johnpaulconcierge
- Instagram: https://www.instagram.com/johnpaulgroup/
- Facebook: https://facebook.com/JohnPaulConcierge/

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Profile page: https://yespress.io/john-paul
Published by YesPress — https://yespress.io
Last updated: 2026-06-02