# JivoChat

> JivoChat (legally JivoSite) is an omnichannel business messenger that lets companies talk to customers wherever they show up - website live chat, WhatsApp, Instagram, Facebook, Telegram, email, phone calls and Apple Business Chat - all inside one operator inbox. Founded in 2012 by Timur Valishev and Nikolai Ivannikov, it was bootstrapped to millions in revenue before being acquired by Russia's Sberbank in 2021. Today it is used by more than 200,000 businesses, most of them small and mid-sized retailers, with a large following in Brazil and Latin America. Recent releases add an AI Agent the company says can resolve up to 80% of routine conversations automatically.

- **Founded:** 2012
- **Headquarters:** Wilmington, Delaware, USA
- **Founders:** Timur Valishev (Co-founder & CEO), Nikolai Ivannikov (Co-founder & CTO)
- **Team size:** Approximately 25-100 employees (estimate).
- **Products:** Live Chat, Omnichannel Inbox, Business Phone / Telephony, CRM, Chatbots
- **Notable:** Bootstrapped from zero to millions in revenue with no outside venture funding., Reached 200,000+ businesses and a reported 14M+ chats per month., Acquired by Sberbank in 2021 in a deal reported at $20M+.

## Products & services

- **Live Chat** — Customizable website chat widget with proactive triggers, visitor tracking and real-time messaging.
- **Omnichannel Inbox** — A unified contact center that pulls WhatsApp, Instagram, Facebook, Telegram, email, SMS and Apple Business Chat into one operator screen.
- **Business Phone / Telephony** — Cloud telephony and callback so teams can take and place calls inside the same app.
- **CRM** — Built-in lead and customer management that captures contacts from every channel.
- **Chatbots** — Automated response flows for handling common questions and routing.
- **Video Calls** — In-widget video calling for sales and support conversations.
- **AI Agent** — Generative-AI agent the company says resolves up to 80% of routine conversations automatically, acting as first-line support.
- **AI Assistant** — AI helper that supports human operators with suggested replies and summaries.

## Achievements

- Bootstrapped from zero to millions in revenue with no outside venture funding.
- Reached 200,000+ businesses and a reported 14M+ chats per month.
- Acquired by Sberbank in 2021 in a deal reported at $20M+.
- Became one of the most-installed live-chat tools in Brazil and Latin America.
- Consistently rated a top budget-friendly live-chat option on G2, Capterra and GetApp.

## Latest updates

- **2024-01** — Launched AI Agent and AI Assistant, positioning generative AI to handle first-line support and assist human operators.
- **2021-08** — Sberbank completed its acquisition of JivoSite from founders Timur Valishev and Nikolai Ivannikov.

## Links

- Website: https://www.jivochat.com/
- LinkedIn: https://www.linkedin.com/company/jivosite
- Twitter/X: https://x.com/jivochat
- YouTube: https://www.youtube.com/channel/UCuUjEFDZu65-5F5PKFynRyQ
- Instagram: https://www.instagram.com/jivochat/
- Facebook: https://www.facebook.com/jivochat

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Profile page: https://yespress.io/jivochat
Published by YesPress — https://yespress.io
Last updated: 2026-08-06