# Jitbit

> Jitbit is a bootstrapped software company, founded in 2005, that makes help desk and ticketing software for customer support and internal IT teams. Its flagship product, Jitbit Helpdesk, is an email-first ticketing system available both as a cloud SaaS and as a self-hosted on-premise install you run on your own server. The company is profitable, took no outside funding, and runs as a small remote team while serving thousands of customers - including enterprises like Adobe, Dell, Siemens, HP and Vodafone.

- **Founded:** 2005
- **Headquarters:** Poole, Dorset, United Kingdom
- **Founders:** Alexander Yumashev (Founder & CEO), Max Al Farakh (Co-founder)
- **Team size:** Small remote team (roughly 3-5 people)
- **Products:** Jitbit Helpdesk (SaaS), Jitbit Helpdesk (On-premise), Mobile apps, Live chat & self-service portal, Jitbit Macro Recorder & developer tools
- **Notable:** Bootstrapped to seven-figure annual revenue with zero outside funding, Sustained a 20-year run since 2005 in a crowded, VC-heavy market, Won enterprise customers including Adobe, Dell, Siemens, HP and Vodafone as a tiny team

## Products & services

- **Jitbit Helpdesk (SaaS)** — Cloud-hosted, email-first ticketing system that turns email, web portal, live chat and API requests into trackable tickets, with automation rules, knowledge base, reporting and AI-powered suggestions.
- **Jitbit Helpdesk (On-premise)** — Self-hosted version of the help desk that installs on your own Windows/SQL server, giving teams full control of their data - a rarity among modern help desk vendors.
- **Mobile apps** — Native iOS and Android apps for agents to manage and respond to tickets on the go.
- **Live chat & self-service portal** — Embeddable live chat widget and customer self-service portal tied into the same ticketing and knowledge base.
- **Jitbit Macro Recorder & developer tools** — Earlier utility software and free web tools (network scanners, converters, macro recorder) that helped seed the company's audience and traffic.

## Achievements

- Bootstrapped to seven-figure annual revenue with zero outside funding
- Sustained a 20-year run since 2005 in a crowded, VC-heavy market
- Won enterprise customers including Adobe, Dell, Siemens, HP and Vodafone as a tiny team
- Founder authored the book 'How to Build a Bootstrapped Software Startup'
- Maintained both SaaS and on-premise products for two decades

## Latest updates

- **2025-01** — Reported ~$7.1M valuation implied by an M&A offer round, while remaining independent and bootstrapped.
- **2024-01** — Continued rollout of AI-powered ticket and knowledge-base suggestions plus real-time WebSocket ticket grids.
- **2022-06** — Founder Alexander Yumashev featured in CEOWORLD magazine's CEO Spotlight.
- **2022-03** — Founder published 'How to Build a Bootstrapped Software Startup' with co-author Tereza Bizkova.

## Links

- Website: https://jitbit.com
- LinkedIn: https://www.linkedin.com/in/jitbit
- Twitter/X: https://x.com/jitbit
- GitHub: https://github.com/jitbit

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Profile page: https://yespress.io/jitbit
Published by YesPress — https://yespress.io
Last updated: 2026-08-06