# Jio Haptik

> Jio Haptik is the conversational AI arm of Reliance Jio Platforms. Founded in Mumbai in 2013 by Aakrit Vaish and Swapan Rajdev, it started as a chat-based personal assistant, was acquired by Reliance in 2019 for around $100 million, and grew from roughly $500K to about $35M in annual recurring revenue in five years. Today it builds six autonomous AI agents - Voice, Support, Sales, Booking, Lead Qualification, and Insights - and has processed more than 25 billion conversations across 135+ languages for 500 enterprises and over 100,000 small businesses. Its recent bet: enterprise AI agents priced at 10,000 rupees, competing globally with Replicant, Kore.ai, ServiceNow, Botpress, and Forethought.

## Achievements

- Processed more than 25 billion AI-powered conversations across 10+ digital channels.
- Supports 135+ languages, with native depth in Hindi, regional Indian languages, Arabic and Spanish.
- Serves 500 enterprises and over 100,000 small and medium businesses globally.
- Grew annual recurring revenue from roughly $500K to about $35M in five years under Reliance.
- Acquired by Reliance Jio in 2019 for about $100 million, one of India's notable AI exits.
- Shipped six autonomous AI agents: Voice, Support, Sales, Booking, Lead Qualification and Insights.
- Holds ISO 27001:2022, GDPR, HIPAA and CCPA compliance certifications.
- Interakt, its WhatsApp-first SMB platform, is used by over 50,000 businesses.

## Latest updates

- **2026-07** — CEO Ahshad Jussawalla reiterates the 'AI for All' vision; company reports 25 billion conversations and 135+ languages.
- **2026-01** — Adds an Insights Agent, bringing its autonomous agent line-up to six.
- **2025-09** — Launches 10,000-rupee WhatsApp AI agents for small businesses under 'AI for All'.

## Links

- Website: https://www.haptik.ai/
- LinkedIn: https://www.linkedin.com/company/haptik/
- Twitter/X: https://twitter.com/haptik
- GitHub: https://github.com/hellohaptik
- YouTube: https://www.youtube.com/haptik
- Instagram: https://www.instagram.com/haptik.ai/
- Facebook: https://www.facebook.com/haptikapp/

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Published by YesPress — https://yespress.io
Last updated: 2026-08-07