# Jim Higgins

> Jim Higgins is the founder and former CEO of Solutionreach and the CEO of Clerri, appointed in December 2025. A Brigham Young University graduate and former Ancestry.com sales executive, he founded the business that became Solutionreach in 2000 and has written about customer retention, product roadmaps and the founder’s role in developing ideas.

- **Role:** Chief Executive Officer at Clerri
- **Organizations:** Clerri, Solutionreach, Ancestry.com, Forbes Technology Council (former member)
- **Education:** Brigham Young University
- **Known for:** Founded the company that became Solutionreach in 2000., Led Solutionreach through its evolution from messaging tools into a broader software platform., During the investment period described in Summit’s case study, Solutionreach grew revenue more than sixfold, added over 15,000 customers and reached more than 600 employees.

## Career timeline

- **Before 2000** — Led sales and service channels at Ancestry.com; Clerri’s appointment announcement identifies his role as Vice President of Sales.
- **2000** — Founded Communitect, the company that became Smile Reminder and later Solutionreach.
- **2005** — Smile Reminder’s product offering included email reminders, recall and customizable newsletters.
- **2011** — Smile Reminder was renamed Solutionreach as its market expanded.
- **2012** — Solutionreach received a growth-equity investment from Summit Partners.
- **2016** — Solutionreach was named a Red Herring Top 100 North America winner.
- **2017-2018** — Published Forbes Technology Council essays on customer retention and CEO involvement in product development.
- **2023** — Solutionreach named Ken Ernsting CEO on August 9 and announced that Higgins would continue on the board.
- **2025** — Clerri appointed Higgins CEO effective December 9.
- **2026** — Clerri’s October 6 announcement listed Higgins as a speaker on The Practice Acquisition Playbook at DEO Revenue Intensive 2026.

## Achievements

- Founded the company that became Solutionreach in 2000.
- Led Solutionreach through its evolution from messaging tools into a broader software platform.
- During the investment period described in Summit’s case study, Solutionreach grew revenue more than sixfold, added over 15,000 customers and reached more than 600 employees.
- Solutionreach received a 2016 Red Herring Top 100 North America award while Higgins was CEO.
- Appointed Chief Executive Officer of Clerri in December 2025.

## Latest updates

- **2026-10** — Clerri announced Higgins on the speaker lineup for DEO Revenue Intensive, scheduled for October 8-10 in Grapevine, Texas, with The Practice Acquisition Playbook.
- **2025-12** — Clerri named Higgins CEO, effective December 9, succeeding Dave Monahan after Alan Press served as interim CEO.

## Links

- LinkedIn: https://www.linkedin.com/in/jim-higgins/
- Twitter/X: https://twitter.com/higgs77

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Profile page: https://yespress.io/jim-higgins
Published by YesPress — https://yespress.io
Last updated: 2026-10-26