# Jim Eberlin

> Jim Eberlin is a Missouri-based software founder behind Host Analytics (now Planful), Gainsight and TopOPPS, acquired by Xactly in 2021. His current work includes I-SERV, which he leads as founder and CEO, and InsightHive, an embedded analytics venture. He also advises and mentors entrepreneurs and serves on the Arch Grants board.

- **Role:** Founder and CEO at I-SERV LLC
- **Organizations:** I-SERV LLC, InsightHive, Planful (formerly Host Analytics), Gainsight (formerly JBara Software), TopOPPS, Xactly, Arch Grants, Thompson Street Capital Partners, CSM Practice, Tapestry Computing FAS
- **Education:** BS in Business; business and accounting studies, Maryville University
- **Known for:** Founded three software businesses that reached acquisitions: Host Analytics, Gainsight and TopOPPS., Missouri Governor’s Entrepreneur of the Year Award, 2015., Startup Exit Awards Lifetime Achievement Award, 2022.

## Career timeline

- **Before Host Analytics** — Co-founded Tapestry Computing FAS, later acquired by Braun Consulting/Fair Isaac.
- **Early 2000s** — Founded Host Analytics, now Planful. Public accounts differ between 2000 and 2001; Planful dates its inception to 2001.
- **Before 2011** — Served as Host Analytics CEO and later chief customer officer.
- **By 2013** — Founded and led JBara Software, renamed Gainsight. Nick Mehta joined as CEO in February 2013. Public accounts differ on the original founding year.
- **2014** — Founded TopOPPS and recruited engineers through GlobalHack in St. Louis.
- **2015** — Received Missouri Governor’s Entrepreneur of the Year Award.
- **2019** — Vector Capital completed the acquisition of Host Analytics on January 2.
- **2020** — Host Analytics became Planful in January. Vista acquired a majority stake in Gainsight in November at a reported $1.1 billion company valuation.
- **2021** — Xactly announced its acquisition of TopOPPS on March 10.
- **2022** — Received a Lifetime Achievement Award in the Startup Exit Awards.
- **2023** — I-SERV was established; its current leadership listings name Eberlin as founder and CEO.
- **2024** — InsightHive was established; Eberlin’s subsequent founder account connects its origins to problems encountered in his earlier ventures.

## Achievements

- Founded three software businesses that reached acquisitions: Host Analytics, Gainsight and TopOPPS.
- Missouri Governor’s Entrepreneur of the Year Award, 2015.
- Startup Exit Awards Lifetime Achievement Award, 2022.
- Recognized for Best Exit at the 2021 St. Louis Smart Business Dealmakers Conference.

## Latest updates

- **2025-12** — InsightHive published a December 18 founder account explaining the recurring embedded-analytics problem behind the venture.

## Links

- Website: https://i-serv.io/
- LinkedIn: https://www.linkedin.com/in/jeberlin
- Twitter/X: https://x.com/jeberlin

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Profile page: https://yespress.io/jim-eberlin
Published by YesPress — https://yespress.io
Last updated: 2026-10-26