# Jeff Gallino

> Jeff Gallino is the founder and CEO of CallMiner, which he started in 2002 after recognizing an opportunity to combine speech recognition and analytics. An Air Force Academy computer science graduate and former Air Force member, he led the company during its first five years, became chairman and CTO in 2007, and was again CEO by November 2023. His work now spans conversation intelligence and customer experience automation.

- **Role:** Founder and CEO at CallMiner
- **Organizations:** CallMiner, United States Air Force, ThinkEngine Networks, Grant Thornton Consulting
- **Education:** Bachelor of Science in Computer Science, United States Air Force Academy
- **Known for:** Founded CallMiner in 2002., Led CallMiner during its first five years as president and CEO., Served as chairman and CTO following the 2007 leadership transition.

## Career timeline

- **Before 2002** — Served 11 years in the United States Air Force and worked at Grant Thornton Consulting and ThinkEngine Networks; exact service dates are not established by the official biography.
- **2002** — Founded CallMiner and began serving as president and CEO.
- **2007** — Became chairman and CTO when Terry Leahy was appointed president and CEO.
- **2016** — Discussed CallMiner’s expansion into a new Fort Myers office and training center, and its Southwest Florida roots.
- **2023** — Identified as CEO and co-founder in CallMiner’s November 29 announcement.
- **2025** — Led CallMiner as its product range expanded to OmniAgent following the VOCALLS acquisition.

## Achievements

- Founded CallMiner in 2002.
- Led CallMiner during its first five years as president and CEO.
- Served as chairman and CTO following the 2007 leadership transition.
- Returned to the CEO role by November 2023.
- Described being the first member of his family to graduate high school and college.

## Latest updates

- **2026-10** — CallMiner, led by Gallino, announced expanded AI Assist access, a redesigned RealTime Command Post and new education resources on October 14. The announcement is a company update rather than a personal quotation.
- **2026-06** — Commented on CallMiner’s PossibleNOW partnership, which embeds contact compliance into automated interactions.
- **2026-05** — Announced the Etech partnership combining conversation intelligence with professional services and a planned extension into virtual AI agents.
- **2025-11** — Commented on FREESTYLE’s selection of OmniAgent for outbound collections and planned expansion into further automation.
- **2025-08** — CallMiner introduced OmniAgent after acquiring VOCALLS.

## Links

- Website: https://callminer.com/team/jeff-gallino
- LinkedIn: https://www.linkedin.com/in/gallino/
- Twitter/X: https://x.com/JeffGallino

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Profile page: https://yespress.io/jeff-gallino
Published by YesPress — https://yespress.io
Last updated: 2026-10-22