# James Ramey

> James Ramey, also known as JC Ramey, is a Miami-based software founder associated with DeviceBits and Refactory. His work focuses on self-service support, tools for customer service agents, and connected customer journeys. Capacity acquired DevRefactory in April 2026.

- **Role:** Co-Founder and Managing Partner at DevRefactory (a Capacity company)
- **Organizations:** DevRefactory, Tact Data, DeviceBits, ResultsCX
- **Education:** University of Miami
- **Known for:** Led DeviceBits, selected for CableLabs’ 2017 UpRamp Fiterator program., Co-founded DevRefactory, acquired by Capacity in April 2026.

## Career timeline

- **2015** — DeviceBits was founded; Ramey led it as CEO.
- **2017** — DeviceBits selected for the UpRamp Fiterator cohort.
- **2018** — Discussed his customer support work on Phil McKinney’s Killer Innovations podcast.
- **2019** — Exited DeviceBits, according to his acquisition announcement; presented at the Cable Center’s C5 conference.
- **2020** — Named President of Tech Enabled Services at ResultsCX in the DeviceBits brand-unification announcement.
- **2022** — OCX platform inception, according to Ramey’s public account.
- **2026** — Capacity acquired DevRefactory; transaction announced April 28.

## Achievements

- Led DeviceBits, selected for CableLabs’ 2017 UpRamp Fiterator program.
- Co-founded DevRefactory, acquired by Capacity in April 2026.

## Latest updates

- **2026-04** — DevRefactory’s sale to Capacity was announced on April 28.

## Links

- Website: https://refactory.dev/
- LinkedIn: https://www.linkedin.com/in/jcramey

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Profile page: https://yespress.io/james-ramey
Published by YesPress — https://yespress.io
Last updated: 2026-10-07