# Jahn Marie Surette

> Jahn Marie Surette is the founder and CEO of JM Surette Advisors, an executive operator and adviser whose career has moved across insurance, healthcare, procurement, customer operations, private-equity-backed research and nonprofit boards. After beginning at Cigna in the 1990s, she rose through executive roles at Cigna, Travelers and The Hartford, later led Third Bridge's Connections business, and now advises leaders and growth companies on strategy, executive transitions and sustainable growth.

- **Role:** Founder and CEO at JM Surette Advisors
- **Organizations:** JM Surette Advisors, IronStreet Advisors, Chief, Project 8p Foundation, Forge City Works, The Hangout Spot, Third Bridge, The Hartford, Travelers, Cigna
- **Education:** Bachelor's degree in business management, Elms College
- **Known for:** Led global teams of more than 4,000 people across business-to-business and direct-to-consumer operating models., Built operating experience across customer service, sales operations, procurement, real estate, LEAN, Six Sigma and automation., Rose from frontline supervisory and call-center work to senior executive positions at Cigna, Travelers and The Hartford.

## Career timeline

- **1993-1996** — Worked as a supervisor at Cigna Healthcare.
- **1996-1999** — Managed call-center work at Cigna.
- **1999-2008** — Advanced through program management and senior operations leadership at Cigna, ultimately serving as a vice president.
- **2008-2010** — Held vice president roles in Select Accounts operations and global sourcing at Travelers.
- **2010-2019** — Served in senior vice president and executive leadership roles at The Hartford, including consumer operations and procurement-related responsibilities.
- **2019-2021** — Led Third Bridge's Connections business and expert-network services globally.
- **2020-present** — Serves on The Hangout Spot's advisory board.
- **2021-present** — Founded JM Surette Advisors and became a founding member of Chief.
- **2023-present** — Public filings identify her as a director of Project 8p Foundation.
- **2026** — Listed as an adviser to IronStreet Advisors.

## Achievements

- Led global teams of more than 4,000 people across business-to-business and direct-to-consumer operating models.
- Built operating experience across customer service, sales operations, procurement, real estate, LEAN, Six Sigma and automation.
- Rose from frontline supervisory and call-center work to senior executive positions at Cigna, Travelers and The Hartford.
- Led Third Bridge's Connections division and research capabilities globally.
- Founded JM Surette Advisors in 2021.
- Completed an Ironman as well as multiple full and half marathons.
- Held nonprofit leadership and advisory roles with Forge City Works, Project 8p Foundation and The Hangout Spot.

## Latest updates

- **2026-08** — Public professional data continued to list her as founder and CEO of JM Surette Advisors.
- **2026-08** — IronStreet Advisors listed Jahn Marie Surette as an adviser on its current team page.
- **2026-08** — She publicly described her service on the Project 8p Foundation board as an honor while sharing the foundation's search for a chief development officer.
- **2024-11** — Project 8p Foundation's 2023 federal filing identified her as an uncompensated director.

## Links

- Website: https://www.jmsurette.com/
- LinkedIn: https://www.linkedin.com/in/jahnmariesurette/
- Twitter/X: https://www.twitter.com/jahnmariesurett

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Profile page: https://yespress.io/jahn-surette
Published by YesPress — https://yespress.io
Last updated: 2026-09-27