# Jack's Family Restaurants

> Jack's Family Restaurants is a Birmingham, Alabama-based quick-service chain that has sold Southern comfort food - burgers, hand-breaded fried chicken, scratch-made biscuits and hand-dipped milkshakes - since 1960. Founded by Jack Caddell as Alabama's first fast-food chain, it now runs roughly 280 company-owned drive-thru restaurants across the Deep South, employs about 7,200 people, and pairs old-fashioned Southern hospitality with a modern digital rewards app and double drive-thru store formats.

- **Founded:** 1960
- **Headquarters:** Birmingham, Alabama, United States
- **Founders:** Jack Caddell (Founder)
- **Team size:** ~7,200 employees
- **Products:** Big Jack & burgers, Hand-breaded fried chicken, Scratch-made biscuits & all-day breakfast, Hand-dipped milkshakes, All About Rewards loyalty app
- **Notable:** Recognized as Alabama's first fast-food chain (founded 1960, before McDonald's entered the Birmingham market)., Grew from ~125 to nearly 300 company-owned restaurants and from ~$230M to ~$600M in systemwide sales between 2015 and 2025., Named to Restaurant Business 'Top 500 Chains' in 2023 and 2024.

## Products & services

- **Big Jack & burgers** — The signature Big Jack double cheeseburger, plus the Double Cheddar Burger and Bacon Cheddar Melt.
- **Hand-breaded fried chicken** — Southern-style fried chicken breaded by hand and served fresh (never frozen), with chicken fingers and family-sized boxes.
- **Scratch-made biscuits & all-day breakfast** — Buttermilk biscuit sandwiches (sausage, country ham, bacon, egg & cheese, country-fried steak) and breakfast plates served all day.
- **Hand-dipped milkshakes** — Hand-mixed shakes made with Blue Bell ice cream in flavors like chocolate, peach, strawberry and cookies & cream.
- **All About Rewards loyalty app** — Points-based iOS/Android loyalty program with mobile ordering, receipt scanning, and a free Big Jack for signing up.
- **Catering** — Group and event catering ordered through order.eatatjacks.com.

## Achievements

- Recognized as Alabama's first fast-food chain (founded 1960, before McDonald's entered the Birmingham market).
- Grew from ~125 to nearly 300 company-owned restaurants and from ~$230M to ~$600M in systemwide sales between 2015 and 2025.
- Named to Restaurant Business 'Top 500 Chains' in 2023 and 2024.
- Marketed itself as the first QSR to offer Alabama White Sauce (2023).
- Named its first female CEO, Dana Taylor, in December 2025.

## Latest updates

- **2026-05** — Ran the seasonal Conecuh Sausage Dog LTO with Alabama's Conecuh Sausage (May 20-June 20), with a $1 meal at select Alabama locations.
- **2025-12** — Launched the Country Rib Sandwich system-wide on December 31, 2025.
- **2025-12** — Opened its first Arkansas location in Harrisburg on December 22, 2025.
- **2025-12** — Named Dana Taylor its first female CEO; Todd Bartmess became Executive Chairman.
- **2025-11** — Celebrated its 65th anniversary with $1 hamburgers on November 18, 2025.

## Links

- Website: https://eatatjacks.com
- LinkedIn: https://www.linkedin.com/company/jack's-family-restaurants-inc.
- Twitter/X: https://x.com/eatatjacks
- YouTube: https://youtube.com/@eatatjacks
- Instagram: https://instagram.com/eatatjacks
- Facebook: https://facebook.com/eatatjacks
- TikTok: https://tiktok.com/@jacksfamilyrestaurants

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Published by YesPress — https://yespress.io
Last updated: 2026-08-13