# JACK Entertainment

> JACK Entertainment is a privately held Cleveland gaming and hospitality operator built around two Northeast Ohio destinations: JACK Cleveland Casino in the historic Higbee Building and JACK Thistledown Racino in North Randall. Its mix of casino games, poker, thoroughbred racing, retail sportsbooks, restaurants, online play and clubJACK rewards turns a concentrated regional footprint into a connected entertainment business serving roughly 5 million annual visits, according to a 2023 company disclosure.

- **Founded:** 2009
- **Headquarters:** Cleveland, United States
- **Founders:** Dan Gilbert (Lead founder and original chairman of Rock Gaming)
- **Team size:** More than 1,400 team members, per JACK Entertainment's 2023 company description; LinkedIn lists 1,001-5,000 employees.
- **Products:** JACK Cleveland Casino, JACK Thistledown Racino, clubJACK, betJACK, playJACK
- **Notable:** Opened Ohio's first full-service casino in downtown Cleveland in May 2012., Recorded more than 31 million visits to JACK Cleveland Casino during its first decade, according to the company., Invested more than $700 million in the Cleveland and Thistledown assets by 2019, according to VICI transaction materials.

## Products & services

- **JACK Cleveland Casino** — A 24-hour downtown casino in the historic Higbee Building offering slots, table games, poker, a retail sportsbook, dining and entertainment.
- **JACK Thistledown Racino** — A North Randall racino combining video lottery terminals, live and simulcast thoroughbred racing, a retail sportsbook, outdoor gaming and dining.
- **clubJACK** — A four-tier loyalty program that rewards eligible play across poker, racing, slots and VLTs, table games and sports betting with offers, bonus play, dining benefits and parking privileges.
- **betJACK** — An Ohio-focused sports betting brand with retail sportsbooks at both JACK properties and a mobile betting experience.
- **playJACK** — An online social-casino destination linked from JACK's official online portfolio.
- **JACK Entertainment App and Mobile Wallet** — Mobile tools for viewing offers and tier credits, managing a JACK Wallet and conducting eligible gaming transactions.
- **Dining and nightlife** — A portfolio of casino and racino bars, restaurants, buffet, food-hall and entertainment concepts, plus relationships with nearby Cleveland venues.
- **Higbee Building office space** — Commercial office space within the historic downtown building that also houses JACK Cleveland Casino.

## Achievements

- Opened Ohio's first full-service casino in downtown Cleveland in May 2012.
- Recorded more than 31 million visits to JACK Cleveland Casino during its first decade, according to the company.
- Invested more than $700 million in the Cleveland and Thistledown assets by 2019, according to VICI transaction materials.
- Built a current regional portfolio described in 2023 as more than 2,600 slots and VLTs, 120 table games, 14 bars and restaurants and over 1.5 million square feet of entertainment space.
- Donated more than $17.5 million through sponsorships and in-kind support and logged more than 35,000 team-member volunteer hours, according to JACK Impact.
- Earned six consecutive years of Northeast Ohio Top Workplace recognition as shown on JACK's official awards page.
- Won a 2017 Global Gaming Business Gaming & Technology Award for GT Connect's consumer-service technology and later received national recognition for its Virtual Players Card.
- Opened the OneKitchen food hall and The Bakery at JACK Thistledown Racino in August 2024.

## Latest updates

- **2026-06** — JACK highlighted its participation in Pride in the CLE and described inclusion as part of creating welcoming spaces for guests, team members and neighbors.
- **2026-03** — The company sponsored and participated in the 2026 Ohio Problem Gambling Conference, emphasizing compliance and safer play.
- **2026-02** — JACK published updated responsible-gaming materials and 2026 racing documentation for Thistledown.
- **2025-11** — JACK promoted a Holiday Mega Stack poker series at JACK Cleveland Casino.
- **2024-08** — JACK Thistledown opened OneKitchen, a multi-menu food hall, and The Bakery.

## Links

- Website: https://jackentertainment.com/
- LinkedIn: https://www.linkedin.com/company/jack-entertainment/
- Twitter/X: https://x.com/jackclecasino
- YouTube: https://www.youtube.com/@JACKEntertainment216
- Instagram: https://www.instagram.com/jackclecasino/
- Facebook: https://www.facebook.com/JackEntertainmentLLC/
- TikTok: https://www.tiktok.com/@jack_ent216

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Profile page: https://yespress.io/jack-entertainment
Published by YesPress — https://yespress.io
Last updated: 2026-08-13