# Island Pacific

> Island Pacific builds retail software that connects merchandise planning, inventory, orders, analytics and store operations. Founded by retailer Paul Mickelsen in 1977, the Santa Ana company serves international fashion, footwear and specialty retailers through its modular SmartSuite and cloud-based Retail Robot, and belongs to Constellation Software through Vela APX.

- **Founded:** 1977
- **Headquarters:** Santa Ana, United States
- **Founders:** Paul Mickelsen (Founder)
- **Products:** SmartRetail, SmartPlanning, SmartOrder, SmartOmni, SmartAnalytics
- **Notable:** Founded in 1977; first customer in 1978, according to the dedicated history page., Historical rue21 case study describes rollout to more than 1,000 stores and more than 2,000 mobile Apple devices., Company reports more than 100 global brands and 50,000 POS worldwide.

## Products & services

- **SmartRetail** — Merchandise management: stock ledger, master data, purchasing, pricing and promotions, sales audit, retail finance and warehouse management.
- **SmartPlanning** — Pre-season and in-season planning, assortment building, size profiling, forecasting, allocation and replenishment.
- **SmartOrder** — B2B and B2C order management across web, call center, wholesale, franchise and other channels.
- **SmartOmni** — Central order visibility and rule-based orchestration for click and collect, reserve and collect and fulfillment across channels.
- **SmartAnalytics** — Retail reporting, data warehousing, dashboards, custom reports and mobile access, built on Microsoft SQL Server technologies.
- **Point of sale / SmartStore** — Fixed and mobile store operations; historical SmartStore case studies document handheld inventory and assisted selling. The current POS page also presents KRISP capabilities.
- **Retail Robot** — Cloud-based retail management covering inventory, POS, customer management, purchase orders, analytics and multiple locations.
- **Professional services and support** — Implementation assistance, training and ongoing customer support.

## Achievements

- Founded in 1977; first customer in 1978, according to the dedicated history page.
- Historical rue21 case study describes rollout to more than 1,000 stores and more than 2,000 mobile Apple devices.
- Company reports more than 100 global brands and 50,000 POS worldwide.
- July 2018 Primark case study identifies SmartPlanning and SmartBus use.
- The Walking Company case study describes a customer relationship dating to 1994.

## Latest updates

- **2026-05** — Announced a Stripe payments partnership covering SmartSuite and Retail Robot.
- **2026-03** — Published a comparison of retail operations in 2016 and 2026, emphasizing live inventory, mobile store service and fulfillment.
- **2026-02** — Announced participation in Retail Technology Show 2026 in London, featuring SmartSuite and live demonstrations.

## Links

- Website: https://www.islandpacific.com/
- LinkedIn: https://www.linkedin.com/company/island-pacific/
- Twitter/X: https://x.com/Island__Pacific
- YouTube: https://www.youtube.com/@IslandPacific
- Facebook: https://www.facebook.com/IPGlobalRetail

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Profile page: https://yespress.io/island-pacific
Published by YesPress — https://yespress.io
Last updated: 2026-10-01