# ISIS Papyrus

> ISIS Papyrus (Papyrus Software) is a privately held Austrian enterprise software company founded in 1988 by Max J. and Annemarie Pucher. It builds the Papyrus Platform, a single unified system for customer communications management, adaptive case management, enterprise content services and document automation. The platform lets banks, insurers, utilities and public agencies consolidate every kind of document output - high-volume batch, on-demand, interactive and omni-channel - onto one AI-enabled, low-code foundation. More than 2,500 organizations across roughly 42 countries run on it, served from a Vienna-area headquarters and business centers in Dallas and Singapore.

- **Founded:** 1988
- **Headquarters:** Brunn am Gebirge (Vienna area), Austria
- **Founders:** Max J. Pucher (Founder & Chief Technology Officer / Chief Architect), Annemarie Pucher (Co-Founder & CEO)
- **Team size:** 350+ employees worldwide
- **Products:** Papyrus Platform, Papyrus Business Designer, Papyrus Customer Communications Management (CCM), Papyrus Adaptive Case Management (ACM), Papyrus Enterprise Content Services (ECM)
- **Notable:** Founded in 1988 and grown to 350+ employees serving 2,500+ organizations across ~42 countries without outside funding, Named a Gartner Peer Insights Customers' Choice for Customer Communications Management, Named a 'Luminary' in Celent's global insurance customer communications report

## Products & services

- **Papyrus Platform** — The unified digital communication and process platform combining CCM, adaptive case management and content services on one object-oriented foundation with a shared business repository.
- **Papyrus Business Designer** — Low-code / no-code design environment that lets business users build and maintain documents, communications and processes without deep IT involvement. Recognized as a technology of the year in 2022.
- **Papyrus Customer Communications Management (CCM)** — Design and delivery of high-volume batch, on-demand, interactive and omni-channel business documents from a single source.
- **Papyrus Adaptive Case Management (ACM)** — Goal-oriented, adaptive process management for knowledge work that augments users instead of hard-coding rigid workflows.
- **Papyrus Enterprise Content Services (ECM)** — Secure capture, storage, archiving and management of enterprise content integrated with communications and processes.
- **Papyrus Intelligent Document Processing** — AI-assisted capture, extraction and classification of inbound documents and data.
- **Papyrus Converse** — Interactive, conversational and omni-channel customer engagement layer.
- **Papyrus Automated Document Factory** — Industrial-scale automation and tracking of the document production and output pipeline.

## Achievements

- Founded in 1988 and grown to 350+ employees serving 2,500+ organizations across ~42 countries without outside funding
- Named a Gartner Peer Insights Customers' Choice for Customer Communications Management
- Named a 'Luminary' in Celent's global insurance customer communications report
- Recognized as a leader in document output for customer communications (analyst coverage, 2014)
- Business Designer recognized as a technology of the year in 2022
- Customer project (Paneon) took Gold at the 2012 Global Awards in Adaptive Case Management
- WfMC BPM award winner (2017)
- 35+ years operating a single continuously evolved enterprise platform

## Latest updates

- **2025-01** — Papyrus Platform continues to be highlighted in Gartner Peer Insights reviews and analyst coverage for customer communications management.
- **2025-01** — ISIS Papyrus hosts its annual Open House user conference (US and EU editions) featuring CEO Annemarie Pucher and CTO Max Pucher keynotes.
- **2024-03** — Company messaging emphasizes AI-enabled document processing and omni-channel communication, with customer references including Commerzbank.
- **2022-01** — Papyrus Business Designer recognized as a technology of the year for its low-code/no-code approach.

## Links

- Website: https://www.isis-papyrus.com
- LinkedIn: https://www.linkedin.com/company/isis-papyrus
- Twitter/X: https://twitter.com/isispapyrus
- YouTube: https://www.youtube.com/channel/UCoRgP1wWHyuwFsbiMjHkujw

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Profile page: https://yespress.io/isis-papyrus
Published by YesPress — https://yespress.io
Last updated: 2026-08-06