# The Customer Communications Software Landscape

> A field guide to the customer communications management (CCM) and customer engagement software market - the vendors that generate, personalize and deliver the bills, alerts, statements and nudges people receive every day. It maps two overlapping camps: the regulated document-and-statement crowd (Doxim, Broadridge, Elixir Technologies, DataOceans, Documill, Formstack) and the real-time engagement crowd (CleverTap, Customer.io), inside a market IDC pegged at $2.1 billion in 2024, led by Quadient.

## Achievements

- The CCM software market reached $2.1 billion in 2024, growing 5.7% from 2023 (IDC).
- Quadient holds the No. 1 CCM market share position at roughly 11% - the only vendor in double digits.
- CleverTap serves B2C brands globally with contextual, personalized mobile messaging built on AI and analytics.
- Doxim built one of North America's larger privately held customer communications and payments footprints through acquisition.
- Elixir Technologies was recognized as a 2020 Gartner Peer Insights Customers' Choice vendor for CCM.

## Latest updates

- **2025-10** — Quadient announced it took the No. 1 position in global CCM software market share, per IDC.
- **2025-01** — Documill expanded Salesforce document automation with Agentforce-driven case responses; engagement vendors pushed AI personalization.

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Last updated: 2026-08-07