# InvGate, ServiceNow, Gladly and TeamSupport

> A field guide to four service platforms that keep showing up on the same shortlist for different reasons. InvGate is the no-code ITSM challenger out of Buenos Aires; ServiceNow is the enterprise platform that swallowed the category; Gladly is the customer-service tool that killed the ticket; TeamSupport organizes support around the account, not the individual. This piece maps how they differ in philosophy, pricing and who they are built for.

## Achievements

- InvGate customers include KPMG, Allianz, NASA, the US Army and Motorola
- InvGate is PinkVERIFY certified and aligns with ITIL best practices
- InvGate holds a 4.8-star rating across 301 Gartner Peer Insights reviews
- ServiceNow became the reference platform for enterprise IT service management
- Gladly pioneered a ticket-free, single-customer-record model for support
- TeamSupport built a B2B-first support model organized around accounts

## Latest updates

- **2025-01** — InvGate named in Gartner Peer Insights Customers' Choice for ITSM platforms
- **2024-01** — InvGate Service Desk rebranded as InvGate Service Management

## Links

- Website: https://invgate.com
- LinkedIn: https://www.linkedin.com/company/invgate

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Profile page: https://yespress.io/invgate-servicenow-gladly-teamsupport-help-desk
Published by YesPress — https://yespress.io
Last updated: 2026-08-05