# Intrado

> Intrado supplies the networks, routing, location data, call-handling software, analytics, and enterprise alerts that connect people with emergency services. Based in Longmont, Colorado, the business traces its roots to 1979 and has operated under Stonepeak ownership since 2023, serving public safety agencies, telecommunications providers, schools, and enterprises.

- **Founded:** 1979
- **Headquarters:** Longmont, United States
- **Founders:** George Heinrichs (Co-founder; President at the 2006 acquisition), Stephen Meer (Co-founder; Chief Technical Officer at the 2006 acquisition)
- **Products:** Locate Before Route, VIPER NextGen, VIPER, VIPER as a Service, VIPER Answer
- **Notable:** Business roots extend to 1979 as Systems Concepts of Colorado., Locate Before Route won the 2024 Fierce Network Innovation Award in Wireless - Mobile Evolution., Intrado announced a 2026 Fast Company World Changing Ideas award for Text-to-9-1-1 AI translation.

## Products & services

- **Locate Before Route** — Uses device-based hybrid location to route wireless emergency calls to the appropriate PSAP.
- **VIPER NextGen** — Combines emergency call handling, maps, and analytics with transcription and translation.
- **VIPER** — On-premises emergency call-handling software for agencies requiring local deployment.
- **VIPER as a Service** — Hosted call handling with managed updates, maintenance, and security patches.
- **VIPER Answer** — AI agent for routine non-emergency requests with escalation to human call takers.
- **VIPER NextGen Cloud Backup** — Cloud backup and automated failover for continuity during disruptions.
- **ECaTS** — Reporting and analytics for call volumes, answer times, staffing, and transfers across equipment vendors.
- **NG Nexus** — Managed platform helping service providers connect legacy and next-generation emergency networks.
- **Enterprise E9-1-1 / ERS / Emergency Gateway** — Emergency call routing and location management for organizational phone systems.
- **OneAlert** — Coordinated mass notification across voice, SMS, desktops, mobile devices, and connected systems.
- **Spatial Insight and GIS services** — Emergency mapping and location intelligence, including indoor data through GeoComm.

## Achievements

- Business roots extend to 1979 as Systems Concepts of Colorado.
- Locate Before Route won the 2024 Fierce Network Innovation Award in Wireless - Mobile Evolution.
- Intrado announced a 2026 Fast Company World Changing Ideas award for Text-to-9-1-1 AI translation.

## Latest updates

- **2026-09** — Announced a samdesk integration for risk awareness and emergency workflows on September 9.
- **2026-09** — Announced Carahsoft public-sector distribution partnership on September 2.
- **2026-07** — Appointed Damon Covey CEO on July 20; interim CEO Joe Custer returned to CFO role.
- **2026-06** — Expanded AT&T collaboration around NG Nexus on June 24.
- **2026-06** — Presented VIPER NextGen, VIPER Answer, and VIPER NextGen Cloud Backup as an AI-enabled and cloud-native portfolio on June 17.

## Links

- Website: https://www.intrado.com/
- LinkedIn: https://www.linkedin.com/company/intrado-safety/
- Twitter/X: https://twitter.com/IntradoSafety
- YouTube: https://www.youtube.com/@Intrado
- Instagram: https://www.instagram.com/intradosafety/
- Facebook: https://www.facebook.com/IntradoSafety/

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Profile page: https://yespress.io/intrado
Published by YesPress — https://yespress.io
Last updated: 2026-10-16