# Intermedia Intelligent Communications

> Intermedia Intelligent Communications is a Sunnyvale, California cloud communications company that bundles voice, video, chat, SMS, contact center, business email, file sharing and archiving into a single AI-powered platform. Founded in 1993 as a business email and web hosting provider, it now serves more than 130,000 businesses, largely through a channel of thousands of resellers and managed service providers. Its flagship Unite (UCaaS) and Intelligent Contact Center (CCaaS) products, layered with its SPARK AI suite, aim to replace a stack of separate communication vendors with one reliable, secure system aimed squarely at small and midsize organizations.

- **Founded:** 1993
- **Headquarters:** Sunnyvale, California, United States
- **Founders:** Serge Stinckwich (early leadership era)
- **Team size:** ~1,000-1,400 employees
- **Products:** Intermedia Unite, Intermedia Intelligent Contact Center, SPARK AI, AI Agent Assist, AI Supervisor Assist
- **Notable:** Named a UCaaS leader in the 2024 Frost Radar report by Frost & Sullivan (a repeat recognition)., Honored with a 2023 Frost & Sullivan Best Practices New Product Innovation Award in the global UCaaS archiving market., Named a Leader in the Aragon Research Globe for the Intelligent Contact Center for SMB, 2025.

## Products & services

- **Intermedia Unite** — Flagship unified communications (UCaaS) app combining cloud PBX/VoIP, video conferencing, team chat, SMS, screen sharing, file management and productivity in one interface.
- **Intermedia Intelligent Contact Center** — Cloud contact center (CCaaS) with omnichannel routing, IVR, analytics and quality management, offered standalone or unified with Unite.
- **SPARK AI** — AI suite spanning call and voicemail transcription, interaction summaries, sentiment analysis, agent evaluation and transcription redaction for privacy.
- **AI Agent Assist** — Real-time intelligence, sentiment analysis and automation that helps contact-center agents before, during and after each interaction.
- **AI Supervisor Assist** — Live coaching tool that gives contact-center supervisors real-time sentiment, summaries, topic detection and transcripts during ongoing calls.
- **Unite AI Assistant** — Meeting and productivity assistant that generates summaries and action items to reduce post-meeting busywork.
- **Business Email & Productivity** — Hosted business email, calendaring and migration services, an outgrowth of the company's original hosted Exchange business.
- **File Sharing, Backup & Archiving** — Secure file collaboration, backup, and compliance archiving for email and communications data.

## Achievements

- Named a UCaaS leader in the 2024 Frost Radar report by Frost & Sullivan (a repeat recognition).
- Honored with a 2023 Frost & Sullivan Best Practices New Product Innovation Award in the global UCaaS archiving market.
- Named a Leader in the Aragon Research Globe for the Intelligent Contact Center for SMB, 2025.
- Grew from a business email and web hosting company into a full UCaaS/CCaaS/archiving platform serving 130,000+ businesses.
- Assumed NEC's UNIVERGE BLUE UCaaS and CCaaS business in North America in 2024, expanding its footprint and partner base.

## Latest updates

- **2025-07** — Debuted AI Supervisor Assist, giving contact-center leaders live sentiment, summaries and coaching during ongoing calls.
- **2025-04** — Introduced AI Agent Assist within the Intelligent Contact Center for real-time agent guidance and automation.
- **2025** — Named a Leader in the Aragon Research Globe for the Intelligent Contact Center for SMB.
- **2024-10** — Recognized again as a UCaaS leader in the 2024 Frost Radar report.
- **2024-09** — Signed a definitive agreement to assume NEC's UNIVERGE BLUE UCaaS and CCaaS operations in North America and Europe partner relationships.
- **2023-12** — Launched the Intermedia Unite AI Assistant to automate meeting summaries and boost productivity.

## Links

- Website: https://www.intermedia.com
- LinkedIn: https://www.linkedin.com/company/intermedia
- Twitter/X: https://twitter.com/Intermedia_net
- YouTube: https://www.youtube.com/user/IntermediaNET
- Facebook: https://www.facebook.com/intermedia.inc

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Profile page: https://yespress.io/intermedia-intelligent-communications
Published by YesPress — https://yespress.io
Last updated: 2026-07-14