# interface.ai

> interface.ai sells banking-specific AI software to credit unions and community banks. Its voice, chat and employee assistants answer questions, support authenticated banking transactions and connect customer service to core banking systems; Nexus extends that approach to AI-led contact centers.

- **Founded:** 2019
- **Headquarters:** San Francisco, United States
- **Founders:** Srinivas Njay (Co-founder and CEO), Bruce Kim (Co-founder and CTO)
- **Products:** Agentic Voice AI, Agentic Chat AI, Agentic Employee AI, BankGPT, Nexus
- **Notable:** Named to the 2025 CB Insights Fintech 100, according to its December 2025 announcement., Built a customer base of more than 100 financial institutions, company-reported., Great Lakes case material reports 60% business-hours and 75% after-hours call containment versus 25% on its legacy IVR.

## Products & services

- **Agentic Voice AI** — Phone-based banking assistant for inquiries, authenticated transactions and contextual escalation.
- **Agentic Chat AI** — Website and mobile conversational assistance with knowledge retrieval and banking transactions.
- **Agentic Employee AI** — Frontline assistant for internal policies, procedures and customer support workflows.
- **BankGPT** — Shared banking AI foundation for agents, governance and integrations; platform announcement in November 2025.
- **Nexus** — AI-led contact center with human micro-request assistance and a human-led copilot mode; announced April 2026 and currently labeled beta.
- **Smart Collections** — Early-delinquency outreach across voice, SMS and email; currently marketed as Agentic Collections AI, beta.
- **Fraud Prevention AI** — Device biometrics and caller-ID forensics for authentication and fraud-risk checks.
- **Assemble** — Control center for knowledge approval, testing, staged deployment and analytics.

## Achievements

- Named to the 2025 CB Insights Fintech 100, according to its December 2025 announcement.
- Built a customer base of more than 100 financial institutions, company-reported.
- Great Lakes case material reports 60% business-hours and 75% after-hours call containment versus 25% on its legacy IVR.
- Raised a verified $30 million in combined equity and debt financing in October 2024.

## Latest updates

- **2026-10** — Exhibited at Jack Henry Connect in Kansas City, October 19-21.
- **2026-04** — Announced Nexus for pilots and phased rollouts on April 14; current site labels it beta.
- **2026-02** — Announced Smart Collections and enrollment in the Telarus Partner Program.
- **2026-01** — Announced Q4 2025 release with analytics, personalization and unified governance.

## Links

- Website: https://interface.ai/
- LinkedIn: https://www.linkedin.com/company/interface-ai
- Twitter/X: https://twitter.com/interfaceAI
- Instagram: https://www.instagram.com/interface.ai
- Facebook: https://www.facebook.com/getpayjo

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Profile page: https://yespress.io/interface-ai
Published by YesPress — https://yespress.io
Last updated: 2026-10-25