# InMoment

> InMoment is a Salt Lake City-based customer experience software company that helps large brands collect, connect and act on feedback scattered across surveys, social reviews, call transcripts, chat logs and other channels. Founded in 2002 as Mindshare Technologies, it built its cloud-based XI Platform around AI and text analytics to turn messy, unstructured customer signals into decisions. After a string of acquisitions - Empathica, MaritzCX, Wootric, Lexalytics and ReviewTrackers - InMoment served more than 3,000 brands before being acquired by Press Ganey Forsta in May 2025.

- **Founded:** 2002
- **Headquarters:** Salt Lake City, Utah, USA
- **Founders:** John Sperry (Co-Founder, founding CEO, later Chief Scientist & Chairman), Kurt Williams (Co-Founder), Richard D. Hanks (Co-Founder)
- **Team size:** Roughly 1,000+ employees prior to the merger; the combined Press Ganey Forsta entity has more than 3,000 employees.
- **Products:** XI Platform, Customer Feedback Management, Conversational Intelligence, Reputation Management, Digital & Social Listening
- **Notable:** Named a Leader in the 2024 Gartner Magic Quadrant for Voice of the Customer - its third time in the Leaders quadrant., Named a Leader in The Forrester Wave: Text Mining and Analytics, Q2 2024, with top scores in 11 subcategories and the second-highest overall score., Grew from a $40,000 startup to a platform serving 3,000+ global brands.

## Products & services

- **XI Platform** — Cloud-based experience improvement platform that collects and connects structured and unstructured data across channels, applying AI and text analytics to surface insight and action.
- **Customer Feedback Management** — Survey and voice-of-customer programs to capture direct feedback across the customer journey.
- **Conversational Intelligence** — Analysis of call transcripts, chat logs and other conversations to extract intent, sentiment and themes.
- **Reputation Management** — Monitoring and managing online reviews and local listings across sites, strengthened by the ReviewTrackers acquisition.
- **Digital & Social Listening** — Tracking social reviews, advocacy and public conversation about a brand.
- **Advanced Analytics & AI** — Text mining, predictive analytics and machine learning, built on Lexalytics NLP technology.
- **Employee Experience** — Employee engagement and retention listening programs.
- **Market Research & Strategy / CX Consulting** — Managed research and advisory services to design and run CX programs.

## Achievements

- Named a Leader in the 2024 Gartner Magic Quadrant for Voice of the Customer - its third time in the Leaders quadrant.
- Named a Leader in The Forrester Wave: Text Mining and Analytics, Q2 2024, with top scores in 11 subcategories and the second-highest overall score.
- Grew from a $40,000 startup to a platform serving 3,000+ global brands.
- Completed a series of strategic acquisitions - Empathica, MaritzCX, Wootric, Lexalytics and ReviewTrackers - to build an end-to-end CX stack.
- Acquired by Press Ganey Forsta in May 2025 to form a CX and analytics firm serving 43,000+ organizations.

## Latest updates

- **2025-05** — Press Ganey Forsta acquires InMoment, creating a combined CX and analytics company with 3,000+ employees and 43,000+ clients.
- **2024-06** — Named a Leader in The Forrester Wave: Text Mining and Analytics, Q2 2024.
- **2024-02** — Named a Leader in the 2024 Gartner Magic Quadrant for Voice of the Customer for the third time.

## Links

- Website: https://inmoment.com
- LinkedIn: https://www.linkedin.com/company/inmoment
- Twitter/X: https://twitter.com/WeAreInMoment
- YouTube: https://www.youtube.com/@InMoment
- Facebook: https://www.facebook.com/WeAreInMoment

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Profile page: https://yespress.io/inmoment
Published by YesPress — https://yespress.io
Last updated: 2026-08-06