# Infinitus

> Infinitus is a San Francisco healthcare AI company whose agents and copilots handle the repetitive coordination work between patients, providers, pharmacies, manufacturers, and health plans. Its best-known agent, Eva, verifies benefits, follows up on prior authorizations, navigates phone trees, waits on hold, and returns structured results; newer products let customers build agents, analyze conversations, orchestrate full workflows, and route clinical risk to people. The company says its platform has automated 350 million healthcare interactions, is used by eight of the ten largest pharmaceutical manufacturers, and can produce up to a five-times return on investment.

- **Founded:** 2019
- **Headquarters:** San Francisco, United States
- **Founders:** Ankit Jain (Co-founder and CEO), Shyam Rajagopalan (Co-founder and Technology Lead)
- **Products:** Eva / Infinitus AI agents, DynamoBV, FastTrack, Infinitus Studio, Infinitus Lens
- **Notable:** Raised $102.9 million through its Series C., Reports 350 million healthcare interactions automated., Reports adoption by more than half of Fortune 50 healthcare companies and eight of the ten largest pharmaceutical manufacturers.

## Products & services

- **Eva / Infinitus AI agents** — Voice AI agents that conduct patient-, provider-, pharmacy-, and payor-facing conversations for benefit verification, prior authorization follow-up, prescription follow-up, scheduling, education, and support.
- **DynamoBV** — A benefit-verification product combining electronic sources, payer intelligence, and automated calls; by 2021 it supported the back-office operations of more than 35,000 providers.
- **FastTrack** — An AI copilot that starts calls, navigates more than 1,000 payor IVRs, waits on hold, and connects a live representative to a human specialist; the company reports productivity gains of 25% or more.
- **Infinitus Studio** — A no-code healthcare AI agent builder that turns natural-language intent, SOPs, and APIs into tested agent configurations; Infinitus reports 90% faster builds and 40% greater accuracy than manually built agents.
- **Infinitus Lens** — A healthcare-specific conversation insights engine that evaluates AI and human interactions against clinical, operational, and compliance standards.
- **Infinitus Workflows** — A multi-agent orchestration layer coordinating AI agents, people, APIs, copilots, and third-party systems across end-to-end patient and member journeys.
- **Clinical Escalations and Agentic Response Control** — Real-time safety systems that detect clinical or compliance-sensitive moments, constrain responses, and route situations requiring judgment to people with context attached.
- **AI-first, human-backed patient support hub** — A managed model in which AI handles routine volume around the clock and certified human experts own ambiguous, clinical, or empathy-intensive moments.

## Achievements

- Raised $102.9 million through its Series C.
- Reports 350 million healthcare interactions automated.
- Reports adoption by more than half of Fortune 50 healthcare companies and eight of the ten largest pharmaceutical manufacturers.
- Amgen reported benefit verification within 48 hours or less and thousands of employee hours saved in the first year.
- A top-10 pharmaceutical customer reported cutting benefit-verification time in half and producing a 400% ROI.
- A Fortune 500 biotech customer completed 200% more benefit verifications in a year without additional staff or technology.
- Named to Fast Company's World's Most Innovative Companies list in 2025.
- Won Google Cloud's 2021 Social Impact Partner of the Year award for healthcare after scaling vaccine-availability calls to 2,500 pharmacies per day across eight states.
- Certified as a Great Place to Work for four consecutive years by 2025.
- Built a knowledge-graph path that can return complex rule answers in under one second, avoiding a phone call when confidence is high.

## Latest updates

- **2026-08** — Released FastTrack Team Queue, conditional Medicare identifier lookup, Optum Rx and CVS API integrations, and a C-SNP provider-verification agent.
- **2026-08** — Detailed Agentic Response Control, which switches between approved verbatim responses, flexible conversation, and human escalation according to clinical and compliance risk.
- **2026-06** — Introduced Clinical Escalations for real-time risk detection and context-rich routing to clinicians.
- **2026-05** — Introduced Workflows for coordinating AI agents, humans, APIs, copilots, and external systems across a patient journey.
- **2026-05** — Launched Lens, a healthcare-specific conversation analytics and quality engine.
- **2026-04** — Introduced Studio, a no-code healthcare AI agent builder.
- **2025-06** — Expanded the Salesforce partnership with Health Cloud, Life Sciences Cloud, Agentforce, and MuleSoft integrations.
- **2025-03** — Named to Fast Company's World's Most Innovative Companies of 2025.

## Links

- Website: https://www.infinitus.ai/
- LinkedIn: https://www.linkedin.com/company/infinitusai
- Twitter/X: https://twitter.com/InfinitusAI
- Facebook: https://facebook.com/infinitusai

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Profile page: https://yespress.io/infinitus
Published by YesPress — https://yespress.io
Last updated: 2026-09-26