# incident.io

> incident.io is an enterprise software platform for the full life of a technical incident: it routes the alert, pages the right person, opens a response room in Slack or Microsoft Teams, keeps stakeholders informed, records what happened and helps investigate the cause. Founded by three former Monzo colleagues, the company has expanded a useful Slack workflow into an integrated reliability suite used by more than 2,000 companies, according to its LinkedIn profile.

- **Founded:** 2021
- **Headquarters:** San Francisco, United States
- **Founders:** Stephen Whitworth (Co-founder and CEO), Pete Hamilton (Co-founder and CTO), Christopher Evans (Co-founder and CPO)
- **Products:** Response, Status Pages, On-call, Investigations, Nexus
- **Notable:** Raised $95.4 million across disclosed Seed, Series A and Series B rounds., Used by more than 2,000 companies according to the company's LinkedIn profile., Helped manage more than 250,000 incidents by April 2025, according to the company.

## Products & services

- **Response** — Coordinates incidents in Slack or Microsoft Teams, assigning roles, opening channels, automating workflows, capturing timelines and drafting post-mortems.
- **Status Pages** — Public, private, internal and customer-specific status pages tied directly to the response workflow.
- **On-call** — Schedules, escalation paths, alert routing, mobile paging, coverage tools and readiness analytics.
- **Investigations** — An AI SRE product that examines telemetry, deployments, code, Slack context and previous incidents to propose evidence-backed root causes and next steps.
- **Nexus** — The production-intelligence layer beneath the platform, built from incidents, deployments, infrastructure, service relationships and operational documentation.
- **Catalog, Workflows and Insights** — Shared platform capabilities for service ownership, automation, reporting and the connections among teams, services and incidents.

## Achievements

- Raised $95.4 million across disclosed Seed, Series A and Series B rounds.
- Used by more than 2,000 companies according to the company's LinkedIn profile.
- Helped manage more than 250,000 incidents by April 2025, according to the company.
- Netflix operates more than 25 internal status pages and has thousands of engineers on the platform.
- Zendesk reports more than 800 hours of annual toil eliminated and over $500,000 of first-year savings; a later company statement projects $700,000.
- Intercom consolidated Slack, PagerDuty and Atlassian Statuspage into one platform in a matter of weeks.
- By September 2026, median time for Investigations to post an accurate in-channel message fell from 6.7 minutes to 3 minutes.

## Latest updates

- **2026-09** — Investigations became twice as fast: median time to an accurate in-channel message dropped from 6.7 minutes to 3 minutes.
- **2026-09** — Incident tickets gained bidirectional syncing with ServiceNow, Jira, Linear, GitHub, GitLab, Azure DevOps, Salesforce Service Cloud and Freshservice.
- **2026-08** — Investigations became generally available, powered by Nexus, and Status Pages gained agent-drafted updates, Pingdom metrics and self-serve localization.
- **2026-07** — The remote MCP server, macOS app and inc command-line tool became generally available.
- **2026-03** — The company released AI-native post-mortem improvements and its hosted MCP server in public beta.
- **2025-07** — The company unveiled Investigations, its AI SRE product.
- **2025-04** — incident.io announced a $62 million Series B led by Insight Partners.

## Links

- Website: https://incident.io
- LinkedIn: https://www.linkedin.com/company/incident-io
- Twitter/X: https://twitter.com/incident_io
- GitHub: https://github.com/incident-io
- YouTube: https://www.youtube.com/@incident-io
- Facebook: https://www.facebook.com/incident.io/

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Profile page: https://yespress.io/incident-io
Published by YesPress — https://yespress.io
Last updated: 2026-09-28