# Incept AI

> Incept AI is a New York-based voice AI company building order-taking systems for quick-service restaurants, starting with the two hardest environments in the business: the drive-thru and the phone. Founded in 2024 by former Amazon and Presto Automation engineers, Incept pairs a proprietary neural audio engine that strips out background noise, echo and crosstalk with foundation models and POS integrations, so the AI can complete restaurant orders end-to-end without a human stepping in. The company says its system reaches 95%+ order completion without human intervention, well above the roughly 83% where most competitors escalate to a person, and raised a $3 million pre-seed round led by Rally Ventures in early 2025.

- **Founded:** 2024
- **Headquarters:** New York, New York, United States
- **Founders:** Umut Isik (Co-Founder & CEO), Justin Foster (Co-Founder & Chief Revenue Officer)
- **Team size:** ~12 employees (reported as 4 at time of raise, growing)
- **Products:** Drive-Thru Voice AI, Phone Ordering AI, Incept Neural Engine, Store Analytics, Suggestive Selling & LTO Campaigns
- **Notable:** Reached 95%+ (reported as 97%+) order completion without human intervention, versus an industry norm of roughly 83%., Landed a pilot with a 1,000+ location restaurant chain within roughly a year of founding., Raised $3M pre-seed led by Rally Ventures with participation from 10VC (Feb 2025).

## Products & services

- **Drive-Thru Voice AI** — An AI order-taker for the drive-thru that handles natural conversation, complex modifiers and heavy background noise, completing the order without transferring to an employee.
- **Phone Ordering AI** — Voice AI that answers the restaurant phone and takes orders and FAQs over low-quality audio channels.
- **Incept Neural Engine** — Proprietary neural audio networks that suppress background noise, acoustic echo and crosstalk, then route cleaned speech to foundation models such as GPT, Gemini and DeepSeek.
- **Store Analytics** — Dashboards on guest sentiment, order patterns and location-level performance derived from AI interactions.
- **Suggestive Selling & LTO Campaigns** — Tools to run limited-time-offer promotions and automated upsell prompts through the voice AI.

## Achievements

- Reached 95%+ (reported as 97%+) order completion without human intervention, versus an industry norm of roughly 83%.
- Landed a pilot with a 1,000+ location restaurant chain within roughly a year of founding.
- Raised $3M pre-seed led by Rally Ventures with participation from 10VC (Feb 2025).
- Added former Google CIO Ben Fried to its board of directors.
- Reported 21% faster total service time and ~812ms live conversation latency.

## Latest updates

- **2025-02** — Announced $3M pre-seed round led by Rally Ventures with 10VC; former Google CIO Ben Fried joined the board.
- **2025-04** — Featured by Food On Demand and Hospitality Technology for its neural audio approach to minimizing drive-thru background noise.
- **2024-05** — System launched and began reaching 95%+ order completion without human help in live restaurant environments.

## Links

- Website: https://www.incept.ai/
- LinkedIn: https://www.linkedin.com/company/i-n-c-e-p-t
- YouTube: https://www.youtube.com/@incept-ai

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Profile page: https://yespress.io/incept-ai
Published by YesPress — https://yespress.io
Last updated: 2026-08-04