# Inbox Health

> Inbox Health provides software and support services for medical billing companies, practices and healthcare organizations. Its platform combines personalized statement delivery, digital payments, payment plans, analytics and AI-assisted patient support, integrating with practice management systems to reduce manual billing work and help patients understand their balances.

- **Founded:** 2014
- **Headquarters:** New Haven, United States
- **Founders:** Blake Walker (Co-founder and CEO), Simon Kaluza (Co-founder and CTO)
- **Products:** Patient billing and engagement platform, Patient payments and portal, AI patient billing support assistant, Patient billing support services, IVR payments
- **Notable:** Reported more than 3,500 practices and 2.8 million patients annually in September 2025., Announced a patent award for its patient billing communications platform in April 2023., Named to the Inc. 5000, as described in company funding announcements.

## Products & services

- **Patient billing and engagement platform** — Automates statement review, billing cycles and personalized outreach through email, text, paper and phone; includes dashboards and reporting.
- **Patient payments and portal** — Secure access to bills, payment methods and self-service payment plans, with practice-configurable rules.
- **AI patient billing support assistant** — Launched July 16, 2025 after a pilot; answers common billing questions across phone, text, email and chat, with escalation to people.
- **Patient billing support services** — Live support for billing questions, disputes and insurance-related confusion, available alongside the software.
- **IVR payments** — Automated phone payments using Twilio technology.
- **Partner API and integrations** — REST API and practice management integrations synchronize patient and payment data.

## Achievements

- Reported more than 3,500 practices and 2.8 million patients annually in September 2025.
- Announced a patent award for its patient billing communications platform in April 2023.
- Named to the Inc. 5000, as described in company funding announcements.
- PBMS case study reported a 25% increase in patient payments in one month and a 90% reduction in phone calls; vendor-published customer results.
- AI support pilot reportedly resolved over 70% of patient billing questions without call-center intervention in 2025.

## Latest updates

- **2026-02** — UrgentIQ selected Inbox Health as a preferred patient payments partner on February 23.
- **2025-12** — Encoda partnership announced December 9; Inbox Health published the release December 10.
- **2025-11** — AdvancedCare partnership expanded access to its 350-practice provider network.
- **2025-09** — Announced $20 million combined growth equity and debt funding, led by Ten Coves Capital.
- **2025-08** — CHE Behavioral Health Services selected the platform for its multi-state organization.
- **2025-07** — Launched its AI patient billing support assistant following a pilot.

## Links

- Website: https://www.inboxhealth.com/
- LinkedIn: https://www.linkedin.com/company/inboxhealth/
- Twitter/X: https://twitter.com/inboxhealth
- GitHub: https://github.com/InboxHealth
- Facebook: https://www.facebook.com/inboxhealth

---

Profile page: https://yespress.io/inbox-health
Published by YesPress — https://yespress.io
Last updated: 2026-10-25