# Inbenta

> Inbenta is an enterprise customer-experience company that automates support conversations across chat, search, knowledge, and live-agent handoff in 100+ languages. Founded in Barcelona in 2005 and now headquartered in Allen, Texas, it pairs a hand-built understanding of language (neuro-symbolic AI) with generative models to answer customer questions without the hallucinations that get large language models in trouble. More than 1,000 companies use it, and the platform handles over two billion interactions a year.

- **Founded:** 2005
- **Headquarters:** Allen, Texas, United States
- **Founders:** Jordi Torras (Founder & Chief Innovation Officer (former CEO))
- **Team size:** ~170-300 employees across seven global offices
- **Products:** Chat, Search, Knowledge, Assist, Learn
- **Notable:** Won the 2025 TSIA STAR Award as Digital Customer Success Innovator of the Year., Won Best Customer Engagement Programme at the 2024 PAY360 Awards for work with Nationwide Building Society., Reached 1+ billion monthly queries by 2017; now processes 2+ billion interactions annually.

## Products & services

- **Chat** — AI virtual agents and conversational workflows that handle customer conversations with high accuracy and escalate to humans when needed.
- **Search** — Predictive, intent-based semantic search that surfaces the right answer and drives self-service.
- **Knowledge** — An AI-enabled knowledge base that keeps support content organized and serves the right article on demand.
- **Assist** — Live-agent tooling with multi-touch digital workflows, real-time escalation, voice, and video.
- **Learn** — Interactive product videos and click-through tutorials (from the Horizn acquisition) that guide customers to answers on their own.
- **Encore Agentic AI Platform** — Next-generation agentic AI platform for enterprises and contact centers that need governed, accurate responses without hallucinations or runaway cost.

## Achievements

- Won the 2025 TSIA STAR Award as Digital Customer Success Innovator of the Year.
- Won Best Customer Engagement Programme at the 2024 PAY360 Awards for work with Nationwide Building Society.
- Reached 1+ billion monthly queries by 2017; now processes 2+ billion interactions annually.
- Raised $40M led by Tritium Partners in January 2023.
- Grew to 1,000+ enterprise customers operating in 100+ languages.
- Holds patents in semantic search, including a meaning-text-theory-based search engine.

## Latest updates

- **2026-03** — Showcasing the new Encore Agentic AI Platform for enterprise CX at Channel Partners Conference & MSP Summit 2026.
- **2025-09** — Won the 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year.
- **2024-03** — Won Best Customer Engagement Programme at the PAY360 Awards for its Nationwide Building Society digital-adoption work.
- **2023-08** — Acquired Horizn to add interactive product demos and digital-adoption tooling to the platform.
- **2023-01** — Raised $40M led by Tritium Partners; Melissa Solis named CEO, founder Jordi Torras moved to Chief Innovation Officer.

## Links

- Website: https://inbenta.com
- LinkedIn: https://www.linkedin.com/company/inbenta
- Twitter/X: https://twitter.com/inbenta
- YouTube: https://www.youtube.com/user/inbenta
- Facebook: https://facebook.com/Inbenta

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Profile page: https://yespress.io/inbenta
Published by YesPress — https://yespress.io
Last updated: 2026-08-16