# Illuma

> Illuma (Illuma Labs) is a Plano, Texas fintech that secures phone conversations for credit unions and community banks. Its flagship product, IllumaSHIELD, uses AI-powered passive voice biometrics to verify callers in seconds - replacing security questions and PINs - while a dedicated deepfake-detection engine and layered multifactor checks defend contact centers against synthetic-voice and social-engineering fraud.

- **Founded:** 2016
- **Headquarters:** Plano, Texas, United States
- **Founders:** Milind Borkar (Founder & CEO), Jeremy Whittington (Co-Founder & CTO)
- **Team size:** ~31 employees
- **Products:** IllumaSHIELD, Deepfake Detection Engine, Layered Multifactor Authentication, Platform Integrations
- **Notable:** Won Best of Show at FinovateFall 2024 in New York for its deepfake detection technology., Closed a $9M Series A led by LiveOak Ventures in September 2024 ($11.5M total funding)., Founder & CEO Milind Borkar named to Dallas Innovates' AI 75 and Future 50 lists.

## Products & services

- **IllumaSHIELD** — AI-powered passive voice biometrics that authenticate callers in real time using voiceprint intelligence, replacing knowledge-based questions and PINs. Verifies in roughly 15 seconds without interrupting the conversation.
- **Deepfake Detection Engine** — A dedicated engine that detects AI-generated synthetic voices and voice clones, blocking deepfake-driven fraud attempts in the contact center. Won Finovate Best of Show in 2024.
- **Layered Multifactor Authentication** — Multi-signal identity verification for voice channels that combines voice biometrics with additional factors to defend against social engineering and repeat attackers.
- **Platform Integrations** — Prebuilt integrations for Genesys Cloud CX (via AppFoundry) and Glia, enabling rapid deployment into existing contact-center and digital customer-service stacks.

## Achievements

- Won Best of Show at FinovateFall 2024 in New York for its deepfake detection technology.
- Closed a $9M Series A led by LiveOak Ventures in September 2024 ($11.5M total funding).
- Founder & CEO Milind Borkar named to Dallas Innovates' AI 75 and Future 50 lists.
- Listed on the Genesys AppFoundry and integrated into Glia's customer-service platform.
- Reported cutting average call times by roughly one minute at Connexus Credit Union.

## Latest updates

- **2024-09** — Closed $9M Series A led by LiveOak Ventures to accelerate fraud-prevention and deepfake-detection development.
- **2024-09** — Won Best of Show at FinovateFall 2024 for live deepfake voice detection.
- **2025** — Secured strategic financing from Stifel Bank to expand voice authentication solutions.
- **2025** — Presented at FinovateSpring 2025; continued expansion across credit unions and community banks.

## Links

- Website: https://illuma.cx
- LinkedIn: https://www.linkedin.com/company/illuma-labs
- Twitter/X: https://twitter.com/illumalabs
- Facebook: https://facebook.com/illumalabs/

---

Profile page: https://yespress.io/illuma
Published by YesPress — https://yespress.io
Last updated: 2026-07-20