# Horizontal Digital

> Horizontal Digital is an independent digital consultancy combining customer experience strategy, design, enterprise platform engineering, customer data and ongoing optimization. Its work centers on connecting websites, apps, commerce and CRM systems, with particular depth in Sitecore and Salesforce. Clients include Yas Island, DP World, BOK Financial, Greystar and Pet Supplies Plus.

- **Founded:** 2003
- **Headquarters:** Saint Louis Park, United States
- **Founders:** Sabin Ephrem (Co-Founder & CEO), Chris Staley (Co-Founder & Chief Digital Officer)
- **Products:** Experience strategy and design, Experience platform solutions, Digital commerce, Data, analytics and AI, Customer engagement
- **Notable:** 25 employees recognized as Sitecore MVPs for 2026., Named Salesforce Digital Partner of the Year FY26 in a June 2026 announcement focused on its Middle East work., One of four inaugural Sitecore Diamond Partners, announced August 2026.

## Products & services

- **Experience strategy and design** — Customer journey planning, user experience design and enterprise content strategy.
- **Experience platform solutions** — Platform implementation, integration, cloud engineering, modernization and migration.
- **Digital commerce** — Commerce architecture and integrations across catalog, payments, customer profiles and ordering.
- **Data, analytics and AI** — Customer data platforms, measurement, data governance and predictive analytics.
- **Customer engagement** — Personalization, marketing automation, CRM, content and SEO services.
- **Managed services** — Application and infrastructure management, training, DevOps and ongoing optimization.
- **HyperX** — A Sitecore migration and implementation accelerator using reusable architecture and design resources.
- **Sense Agent** — Built with Pet Supplies Plus to analyze customer reviews, sentiment and brand consistency in Sitecore Studio.
- **Chatbot-first digital experience** — Conversational website discovery using retrieval-augmented generation and consent-based routing to human teams; announced for DP World.

## Achievements

- 25 employees recognized as Sitecore MVPs for 2026.
- Named Salesforce Digital Partner of the Year FY26 in a June 2026 announcement focused on its Middle East work.
- One of four inaugural Sitecore Diamond Partners, announced August 2026.
- Won Sitecore’s inaugural Agentic AI Partner Challenge with the Sense Agent in 2025.

## Latest updates

- **2026-09** — Announced return as Innovator Sponsor at Agentforce World Tour Dubai.
- **2026-09** — Announced chatbot-first digital experience for DP World using website content retrieval and human handoff.
- **2026-08** — Announced inaugural Sitecore Diamond Partner status.
- **2026-06** — Joined the Salesforce Forward Deployed Engineering Partner Network.
- **2026-06** — Announced Salesforce Digital Partner of the Year FY26 recognition.

## Links

- Website: https://www.horizontaldigital.com
- LinkedIn: https://www.linkedin.com/company/30574460/
- Twitter/X: https://twitter.com/hztldigital
- Instagram: https://www.instagram.com/hztldigital/
- Facebook: https://facebook.com/horizontalinc

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Profile page: https://yespress.io/horizontal-digital
Published by YesPress — https://yespress.io
Last updated: 2026-10-18