# HKR.TEAM

> HKR.TEAM builds dedicated remote teams for US businesses and now offers Forward Deployed Operators: full-time employees who learn a client role, document its workflows, and run custom AI built around the routine work. Its services span support, sales, operations, finance and recruiting, alongside hiring, payroll and people operations.

- **Founded:** 2016
- **Headquarters:** New York, United States
- **Founders:** Sergiu Poenaru (Founder and CEO), Andreea Poenaru (Co-Founder and Chief of Staff)
- **Products:** Forward Deployed Operators, Custom AI agents, Dedicated remote teams and co-management, Customer service and e-commerce operations, Sales and account management
- **Notable:** Company reports 900+ hires since founding and 300+ people today across 20+ countries., Company reports typical assignments of 5-7 years with one client., TeePublic case study reports approximately $2 million in annual payroll savings versus equivalent US hiring, 97% CSAT and 99% QA.

## Products & services

- **Forward Deployed Operators** — Full-time HKR employees join client roles, map the work, and operate custom AI built around routine tasks during a 90-day pilot.
- **Custom AI agents** — HKR engineers build agents around the mapped role. Internal examples include Jamie for finance and Ari for sales.
- **Dedicated remote teams and co-management** — Recruitment, onboarding, payroll, employer-of-record support and ongoing performance coaching for client-specific teams.
- **Customer service and e-commerce operations** — Multilingual support, returns, order processing, content moderation, catalog work and seasonal staffing.
- **Sales and account management** — Prospecting, lead qualification, CRM administration, affiliate development and account management.
- **Operations, finance and recruiting** — Embedded roles for back-office workflows, financial administration and recruiting, with routine tasks eligible for automation.

## Achievements

- Company reports 900+ hires since founding and 300+ people today across 20+ countries.
- Company reports typical assignments of 5-7 years with one client.
- TeePublic case study reports approximately $2 million in annual payroll savings versus equivalent US hiring, 97% CSAT and 99% QA.
- Sakara Life case study reports a reduction from roughly 12 agents to five and about a 10% CSAT increase.
- Luxury design case study reports 2,300+ accounts contacted, 200+ qualified leads and expansion from two to five staff.
- Internal finance case study reports 14 payment checks daily and consolidated visibility over 27 account balances as of 23 October 2026.

## Latest updates

- **2026-10** — As of 23 October, HKR’s internal finance case reports 14 payment checks per day; the sales case reports 289 old CRM tasks cleared and 27 Friday pipeline reviews.
- **2026-07** — HKR says it cancelled its paid P&L dashboard on 13 July after its internal reporting matched it line for line.
- **2026-04** — HKR reports hourly payment checks beginning on 8 April and the first recorded CRM update by chat on 23 April.
- **2026-03** — Internal AI agents Jamie and Ari are described as operating since March 2026.

## Links

- Website: https://hkr.team/
- LinkedIn: https://www.linkedin.com/company/hkr-team/
- Instagram: https://www.instagram.com/hkr.team/
- Facebook: https://www.facebook.com/HKRdotTEAM/

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Profile page: https://yespress.io/hkr-team
Published by YesPress — https://yespress.io
Last updated: 2026-10-24