# Hiver

> Hiver is a customer service platform built on top of Gmail and Google Workspace. It turns shared mailboxes like support@ and sales@ into a collaborative help desk - letting teams assign emails, track status, automate workflows, and measure SLAs without leaving their inbox. Founded in 2011 (originally as GrexIt), Hiver now serves more than 10,000 organizations, including Harvard University, Flexport, and Upwork, and has expanded into AI-assisted support across email, live chat, voice, and WhatsApp.

- **Founded:** 2011
- **Headquarters:** San Jose, California, United States
- **Founders:** Niraj Ranjan Rout (Co-founder & CEO), Nitesh Nandy (Co-founder & CTO)
- **Team size:** Roughly 200+ employees across San Jose and Bengaluru (public estimates vary; some sources list ~80)
- **Products:** Shared Inbox, Workflow Automation, SLA & Analytics, Multichannel Help Desk, Hiver AI (Copilot & Chatbots)
- **Notable:** Grew to 10,000+ customer organizations across 30+ countries, Adopted by Harvard University, Flexport, Upwork, AppsFlyer, and Vacasa, Raised $46M+ total funding, including a $22M Series B in 2022

## Products & services

- **Shared Inbox** — Manage shared mailboxes like support@ and sales@ from Gmail, with email assignment, owners, and status tracking.
- **Workflow Automation** — Automate repetitive support tasks - routing, tagging, follow-ups - with rule-based workflows.
- **SLA & Analytics** — Set and track service-level agreements and measure team performance with support analytics dashboards.
- **Multichannel Help Desk** — Handle customer conversations across email, live chat, voice calls, and WhatsApp from one place.
- **Hiver AI (Copilot & Chatbots)** — AI copilot that drafts replies, summarizes threads, and powers self-service chatbots and knowledge bases.

## Achievements

- Grew to 10,000+ customer organizations across 30+ countries
- Adopted by Harvard University, Flexport, Upwork, AppsFlyer, and Vacasa
- Raised $46M+ total funding, including a $22M Series B in 2022
- Consistently top-rated for customer support responsiveness on review platforms
- Successfully rebranded from GrexIt to Hiver in 2015 and pivoted into a full multichannel help desk

## Latest updates

- **2024-01** — Expanded Hiver AI with a copilot that drafts replies and summarizes threads, plus AI chatbots for self-service.
- **2023-06** — Grew into a multichannel help desk supporting email, live chat, voice calls, and WhatsApp.
- **2022-08** — Appointed Meena Kumari R as Chief People Officer to scale the team post-Series B.
- **2022-03** — Raised $22M Series B led by K1 Capital to accelerate the customer service platform.

## Links

- Website: https://hiverhq.com
- LinkedIn: https://www.linkedin.com/company/hiverhq
- Twitter/X: https://twitter.com/hiverhq
- YouTube: https://www.youtube.com/c/Hiverhq
- Facebook: https://www.facebook.com/hiverhq

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Profile page: https://yespress.io/hiver
Published by YesPress — https://yespress.io
Last updated: 2026-07-11