# Hi Marley

> Hi Marley is a Boston-based insurtech that builds an intelligent conversational platform for property and casualty insurance, powered by SMS text messaging. It lets carriers, policyholders, agents and service providers communicate over a single, familiar text thread during claims and service moments, layering in AI features such as sentiment analysis, real-time translation, coaching insights and workflow automation. Founded in 2017 by insurance-industry veterans, the company works with 130-plus carriers, including several of the largest US insurers, aiming to make insurance communication simpler and to reduce call volume and claims cycle times.

- **Founded:** 2017
- **Headquarters:** Boston, Massachusetts, United States
- **Founders:** Mike Greene (CEO and Co-founder), Mitesh Suchak (Co-founder), John Miller (Co-founder)
- **Team size:** ~120 employees
- **Products:** Hi Marley Insurance Cloud, Conversational FNOL, Total Loss Assist, Workflow Assist, AI Coaching & Data Insights
- **Notable:** Grew to 130+ P&C insurance carrier customers, including four of the top ten US insurers., Raised roughly $53.75M in total venture funding across multiple rounds., Backed by Emergence Capital, True Ventures, Underscore VC and Bain Capital Ventures.

## Products & services

- **Hi Marley Insurance Cloud** — An omni-party conversational platform that connects carriers, policyholders, agents and service providers in a single SMS-based thread, purpose-built for P&C insurance.
- **Conversational FNOL** — First Notice of Loss intake conducted over text, letting policyholders start a claim by messaging rather than calling.
- **Total Loss Assist** — A guided text-based experience for auto total-loss claims that reduces inbound calls and shortens cycle times during a difficult moment.
- **Workflow Assist** — Automation that streamlines property and general claims workflows within the messaging platform.
- **AI Coaching & Data Insights** — Sentiment analysis, coaching prompts and performance analytics that help adjusters improve claims conversations.
- **Real-time Translation** — Built-in multi-language translation inside the text thread, removing the need for separate interpreter services.

## Achievements

- Grew to 130+ P&C insurance carrier customers, including four of the top ten US insurers.
- Raised roughly $53.75M in total venture funding across multiple rounds.
- Backed by Emergence Capital, True Ventures, Underscore VC and Bain Capital Ventures.
- Recognized alongside Ohio Mutual Insurance Group in PropertyCasualty360's 2025 Insurance Luminaries recognition.
- Reports figures such as ~35% reduction in calls/voicemails and multi-day cuts to claims cycle time for customers.

## Latest updates

- **2025** — Hi Marley and Ohio Mutual Insurance Group selected for PropertyCasualty360's 2025 Insurance Luminaries recognition.
- **2023-04** — Company reported an additional financing round bringing total funding to roughly $53.75M.
- **2021-03** — Closed $25M Series B led by Emergence Capital to expand its intelligent communication platform.

## Links

- Website: https://himarley.com
- LinkedIn: https://www.linkedin.com/company/himarley
- Twitter/X: https://twitter.com/himarleyinc
- Instagram: https://www.instagram.com/hi.marley/
- Facebook: https://facebook.com/HiMarleyInc/

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Profile page: https://yespress.io/hi-marley
Published by YesPress — https://yespress.io
Last updated: 2026-07-20