# Heymarket

> Heymarket is a San Francisco business-messaging company that turns SMS, email, Instagram, Facebook Messenger, WhatsApp and other channels into a shared team inbox. Its software adds assignments, templates, campaigns, automations, CRM integrations, compliance controls and AI agents to conversations that would otherwise be trapped on personal phones or scattered across apps.

- **Founded:** 2015
- **Headquarters:** San Francisco, United States
- **Founders:** Amit Kulkarni (Co-founder and CEO), Manav Monga (Co-founder and CTO)
- **Products:** Business Text Messaging, Shared Inbox, Campaigns and Automations, Omnichannel Messaging, Heymarket AI
- **Notable:** Built a customer base described by the company as thousands of businesses sending more than 100 million texts., Earned SOC 2 Type 2 compliance and offers HIPAA enablement on Pro and Enterprise plans., U-Haul reported a 60% response rate in a published customer story.

## Products & services

- **Business Text Messaging** — A web, iOS and Android service for sending and receiving business SMS and MMS from dedicated or existing business numbers.
- **Shared Inbox** — A collaborative inbox with assignments, private comments, templates, collision detection, contact history and team administration.
- **Campaigns and Automations** — Broadcasts, scheduled sequences and trigger-action workflows using keywords, time, contact fields and connected business systems.
- **Omnichannel Messaging** — A unified inbox spanning SMS, email, web chat, Facebook Messenger, Instagram Messaging, Apple Messages for Business and WhatsApp, depending on plan and availability.
- **Heymarket AI** — Message translation, reply tuning, conversation summaries, sentiment, suggested responses and configurable AI agents for Q&A and scheduling.
- **CRM and Service Integrations** — Connections for HubSpot, Salesforce, Zendesk, Microsoft Teams, Slack, Shopify, Zapier, Aircall and other systems, plus an API on higher plans.

## Achievements

- Built a customer base described by the company as thousands of businesses sending more than 100 million texts.
- Earned SOC 2 Type 2 compliance and offers HIPAA enablement on Pro and Enterprise plans.
- U-Haul reported a 60% response rate in a published customer story.
- Lighthouse reported a tenfold increase in agent capacity and conversion rates as high as 24% in a published customer story.
- F Street Lending reported saving 20 hours per week, while Adorn Bridal reported cutting in-store time by 50%.
- Expanded from an iOS mobile CRM into web, Android, omnichannel email and social messaging, and configurable AI agents.

## Latest updates

- **2025-07** — Heymarket introduced email inside its omnichannel shared inbox, bringing email threads, assignments, private comments and customer history beside text and social messages.
- **2026-03** — The company published configuration guidance for training AI agents on documentation, processes and behavior.
- **2026-05** — Heymarket disclosed that it tested its AI agent on its own customer-support conversations before broader deployment.
- **2026-07** — Heymarket published guidance for creating RCS marketing campaigns using Twilio.
- **2026-09** — AI Agent Q&A, scheduling and contact enrichment appeared in beta on public pricing, with new setup and behavior documentation released through September.

## Links

- Website: https://www.heymarket.com/
- LinkedIn: https://www.linkedin.com/company/heymarket/
- Twitter/X: https://twitter.com/heymarketapp
- YouTube: https://www.youtube.com/channel/UCee9zDkJqAvq8Wd7mVj5Dfg
- Facebook: https://www.facebook.com/Heymarketapp/

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Profile page: https://yespress.io/heymarket
Published by YesPress — https://yespress.io
Last updated: 2026-09-28