# Helpshift

> Helpshift sells a gaming-focused player engagement platform combining in-game support, AI automation, proactive engagement, community management and trust and safety with human services through Keywords Studios.

- **Founded:** 2011
- **Headquarters:** San Francisco, United States
- **Founders:** Abinash Tripathy (Co-founder; former CEO), Baishampayan Ghose (Co-founder; founding CTO)
- **Products:** In-game support and SDKs, Care AI Agent, Console QR Support, Proactive Engagement, Community
- **Notable:** Reported 300 million chatbot interactions in 2019., Jam City case study reports a 30% reduction in ticket volume after changing its support setup., Trailmix case study reports support in 18 languages and US$50,000 annual operational savings.

## Products & services

- **In-game support and SDKs** — Embedded messaging, knowledge bases, ticket management and automation for mobile, web, PC and console environments.
- **Care AI Agent** — Player-facing AI using approved knowledge, procedures and operational actions, with escalation to human agents.
- **Console QR Support** — Transfers support from a console screen to a mobile device with configured player and session context.
- **Proactive Engagement** — Targeted in-app and push messaging driven by player attributes and session metadata. Open beta announced April 2026.
- **Community** — Cross-platform community listening, AI-assisted insights and human community-management services.
- **Trust & Safety** — Moderation technology and human expertise for player protection and policy enforcement.
- **AI Agent Copilot** — AI assistance for human support agents, including response and productivity tools.
- **AI Analytics** — Conversational querying of connected player data; closed beta announced August 2026.

## Achievements

- Reported 300 million chatbot interactions in 2019.
- Jam City case study reports a 30% reduction in ticket volume after changing its support setup.
- Trailmix case study reports support in 18 languages and US$50,000 annual operational savings.
- Keywords announced the Helpshift acquisition in December 2022; deal counsel reported a US$75 million deal value.

## Latest updates

- **2026-08** — AI Analytics entered closed beta on August 27.
- **2026-08** — Care AI versioning and instruction validation announced August 19.
- **2026-06** — Multilingual Care AI conversations announced June 16.
- **2026-04** — Proactive Engagement open beta announced April 8 for April 6-May 31.
- **2026-03** — Developer documentation announced User Hub availability for all on March 3.

## Links

- Website: https://www.helpshift.com/
- LinkedIn: https://www.linkedin.com/company/helpshift/
- Twitter/X: https://twitter.com/helpshift
- GitHub: https://github.com/helpshift
- YouTube: https://www.youtube.com/channel/UClANlxGcmyeSGwYZmOINr8w
- Instagram: https://www.instagram.com/helpshift/
- Facebook: https://www.facebook.com/helpshift

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Profile page: https://yespress.io/helpshift
Published by YesPress — https://yespress.io
Last updated: 2026-10-02