# Helpjuice

> Helpjuice is a bootstrapped, remote-first SaaS company founded in 2011 that makes AI-powered knowledge base software. It gives companies a searchable hub for documentation, FAQs, and internal procedures so customers can find answers without emailing support and new hires can get up to speed faster. Used by 7,000+ companies and 130,000+ users - including TCL, Shipt, Virgin Mobile, Hertz, and the World Health Organization - Helpjuice pairs a no-code editor with AI features like its Swifty chatbot, AI search, and an AI writer, all sold at flat monthly pricing rather than per seat.

- **Founded:** 2011
- **Headquarters:** Austin, Texas, USA
- **Founders:** Emil Hajric (Founder & CEO)
- **Team size:** ~30 employees (remote-first, distributed)
- **Products:** Helpjuice Knowledge Base, Swifty AI Chatbot, AI Search & AI Writer, Helpjuice API & App Widgets, Wizardshot
- **Notable:** Bootstrapped and profitable for 15+ years with no outside funding, Named among the Top 50 Bootstrapped SaaS Companies, Serves 7,000+ companies and 130,000+ users

## Products & services

- **Helpjuice Knowledge Base** — Cloud-based knowledge base platform with a no-code rich-text editor, intelligent typo-tolerant search, 50+ language support, custom theming, access controls (SOC 2, GDPR), and advanced analytics for internal and customer-facing help centers.
- **Swifty AI Chatbot** — AI chatbot that answers customer and employee questions using the company's own knowledge base content, reducing hallucination by grounding responses in approved docs.
- **AI Search & AI Writer** — AI-assisted search that returns direct answers plus AI writing tools that help teams draft and improve articles inside the editor.
- **Helpjuice API & App Widgets** — REST API and embeddable widgets that surface knowledge base content inside customer apps and websites (as used by Shipt).
- **Wizardshot** — Companion tool that turns a screen recording into a step-by-step tutorial automatically, making it faster to populate a knowledge base.

## Achievements

- Bootstrapped and profitable for 15+ years with no outside funding
- Named among the Top 50 Bootstrapped SaaS Companies
- Serves 7,000+ companies and 130,000+ users
- 4.8 average rating across G2, Capterra, GetApp, Software Advice, and Product Hunt
- Helped TCL reach a 97% first-pass answer rate and Canopy cut support tickets by 75%
- Maintains 99.9% uptime and support for 50+ languages

## Latest updates

- **2023-11** — Rolled out its AI Suite - Swifty AI chatbot, AI Search, and AI Writer - grounding answers in customers' own knowledge base content.
- **2024-01** — Launched Wizardshot, an AI screen-recording tool that auto-generates step-by-step tutorials to speed up documentation.
- **2026-01** — Continues flat-rate 2026 pricing across three tiers ($249/$449/$799 per month) with the AI Suite enabled from the mid tier up.

## Links

- Website: https://helpjuice.com
- LinkedIn: https://www.linkedin.com/company/helpjuice
- Twitter/X: https://twitter.com/helpjuice
- YouTube: https://www.youtube.com/@helpjuice
- Instagram: https://www.instagram.com/helpjuice/
- Facebook: https://www.facebook.com/helpjuice
- TikTok: https://www.tiktok.com/@helpjuice

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Profile page: https://yespress.io/helpjuice
Published by YesPress — https://yespress.io
Last updated: 2026-08-06