# HelpDocs

> HelpDocs is a bootstrapped, profitable SaaS company that makes knowledge base software for customer self-service and internal team docs. Founded in 2016 by Taylor and River Sloane, it helps product-focused teams create, manage, and connect trusted answers across their customers, their team, and AI - so support teams can deflect repetitive tickets and focus on the conversations that actually need a human. The company is remote, independent, and has served billions of knowledge base views for customers ranging from startups to Fortune 500 brands like Qantas Money and Verisk.

- **Founded:** 2016
- **Headquarters:** Remote (founder based in Lisbon, Portugal)
- **Founders:** Taylor Sloane (Co-Founder & CEO), River Sloane (Co-Founder & Chief Education Officer)
- **Team size:** Small (privately held, remote team - estimated under 20)
- **Products:** HelpDocs Knowledge Base, Lighthouse, HelpDocs AI, Govern (SSO & permissions), Multilingual / Translation
- **Notable:** Bootstrapped and profitable for 10+ years with no outside funding, Served billions of knowledge base views, 99.99%+ uptime

## Products & services

- **HelpDocs Knowledge Base** — Hosted knowledge base and help center software with a customizable, on-brand theme, fast search, article ratings, and analytics for customer self-service.
- **Lighthouse** — An embeddable in-app help widget that surfaces relevant articles inside a product or website so users get answers in context.
- **HelpDocs AI** — AI tooling that helps write, refine, and translate content, and lets AI assistants pull trusted answers from the knowledge base.
- **Govern (SSO & permissions)** — Enterprise controls including SSO, granular permissions, and audit trails for larger teams.
- **Multilingual / Translation** — Support for 100+ languages so a single knowledge base can serve a global audience.

## Achievements

- Bootstrapped and profitable for 10+ years with no outside funding
- Served billions of knowledge base views
- 99.99%+ uptime
- Acquired competitor Helpman in 2017 and migrated its customers over
- Powers help centers for Fortune 500 brands including Qantas Money and Verisk
- Supports 100+ languages

## Latest updates

- **2023** — Launched HelpDocs AI for content generation, refinement, translation, and connecting the knowledge base to AI assistants.
- **2026** — Positioning the knowledge base as the trusted single source of truth for customers, teams, and AI.

## Links

- Website: https://www.helpdocs.io
- LinkedIn: https://www.linkedin.com/company/helpdocs
- Twitter/X: https://x.com/HelpDocs
- GitHub: https://github.com/HelpDocs
- YouTube: https://www.youtube.com/@helpdocs
- Instagram: https://instagram.com/helpdocsio
- Facebook: https://facebook.com/helpdocs

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Profile page: https://yespress.io/helpdocs
Published by YesPress — https://yespress.io
Last updated: 2026-08-06