# Help Desk Software (BMC Software, ProProfs, Hiver, SupportBee)

> A field guide to how help desk software split into two camps: enterprise service management platforms like BMC Helix that run whole IT organizations, and lightweight shared-inbox tools like Hiver, ProProfs Help Desk, and SupportBee that turn ordinary email into a support queue. The four companies map the full range - from a 1980-founded, 70-acquisition giant to a startup that never left Gmail.

## Achievements

- BMC Helix recognized as a Leader in The Forrester Wave: Enterprise Service Management
- Hiver serves over 10,000 teams including Harvard University, Flexport, and Upwork
- ProProfs Help Desk part of a suite used by many market-leading companies; dual HQ in Santa Monica and Delhi-NCR
- SupportBee incubated through Microsoft Accelerator and Start-Up Chile

## Latest updates

- **2025-01** — BMC Helix spun off as a standalone company to focus on AI-driven digital service and operations management.
- **2022-03** — Hiver raised $22M in Series B funding led by K1 Capital with Kalaari, Kae Capital, and AngelList.

## Links

- Website: https://hiverhq.com
- LinkedIn: https://www.linkedin.com/company/hiverhq

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Published by YesPress — https://yespress.io
Last updated: 2026-08-05