# Help Desk Software's AI Arms Race

> A landscape look at six customer support and help desk platforms - Dixa, Front, Thena, Oracle Fusion Service, InvGate and Jitbit - and how each is repositioning around autonomous AI agents in 2026. The piece maps who each tool is built for, from Slack-native B2B support to on-premise ticketing to enterprise ITSM, and what the shift from chatbots to ticket-closing AI actually means for support teams and their budgets.

## Achievements

- Dixa raised over $158M and consolidated CX automation by acquiring Elevio, Miuros and Solvemate.
- Front reached an estimated $1.7B valuation and now brands its automation as Front AI with the Autopilot agent.
- InvGate was named a 2025 Gartner Peer Insights Customers' Choice for ITSM Platforms with a 4.9/5 rating.
- Jitbit has stayed profitable and independent since 2005 while keeping a true self-hosted, perpetual-license option.
- Oracle launched a Fusion Applications AI Agent Marketplace with 100+ agents from roughly two dozen partners.

## Latest updates

- **2026-04** — Oracle introduced Fusion Agentic Applications for CX, extending role-based AI agents across service.
- **2025-10** — Oracle launched a Fusion Applications AI Agent Marketplace with 100+ partner agents.
- **2025-08** — InvGate recognized as a 2025 Gartner Peer Insights Customers' Choice for ITSM Platforms.
- **2025-07** — Front unified its automation under the Front AI brand and moved the Autopilot agent toward general availability.

## Links

- Website: https://yespress.io

---

Profile page: https://yespress.io/help-desk-software-ai-arms-race-dixa-oracle
Published by YesPress — https://yespress.io
Last updated: 2026-08-05