# Health Dialog

> Health Dialog developed population health services combining predictive analytics, nurse coaching and decision aids for health plans, employers and providers. Founded in 1997 by George Bennett and Chris McKown, it supplied support between clinical visits and before treatment choices. Carenet acquired its clinical support staff and technology assets in May 2024; the former website now directs visitors to Carenet.

- **Founded:** 1997
- **Headquarters:** Bedford, United States
- **Founders:** George Bennett (Co-founder), Chris McKown (Co-founder)
- **Products:** Nurse Advice Line, Chronic Care Management, Shared Decision Making, Pathways Engine and Care Pathways, Medication Adherence and Wellness Support
- **Notable:** A 2010 randomized study of 174,120 people reported 3.6% lower monthly medical and pharmacy costs and 10.1% fewer annual hospital admissions for enhanced outreach versus usual support., A 2013 randomized musculoskeletal study reported a 6.45% reduction in actionable costs., Carenet’s May 2024 closing announcement reported that both organizations held NCQA and URAC accreditations.

## Products & services

- **Nurse Advice Line** — 24/7 registered-nurse guidance, symptom triage and care navigation; included in the 2024 asset transaction.
- **Chronic Care Management** — Analytics and coaching to support people managing chronic conditions; the current Carenet offering addresses cardiovascular disease, diabetes, asthma and COPD.
- **Shared Decision Making** — Predictive targeting, trained health coaches and print or online decision aids for people facing multiple viable treatments.
- **Pathways Engine and Care Pathways** — Predictive analytics and machine learning using over 600 health data points; transferred into Carenet through the 2024 acquisition.
- **Medication Adherence and Wellness Support** — Historically marketed health coaching and member engagement services supporting medication use and lifestyle change.

## Achievements

- A 2010 randomized study of 174,120 people reported 3.6% lower monthly medical and pharmacy costs and 10.1% fewer annual hospital admissions for enhanced outreach versus usual support.
- A 2013 randomized musculoskeletal study reported a 6.45% reduction in actionable costs.
- Carenet’s May 2024 closing announcement reported that both organizations held NCQA and URAC accreditations.

## Latest updates

- **2024-03** — Rite Aid announced an agreement to sell the majority of Health Dialog assets, including nurse advice, chronic care management, shared decision making and associated client contracts.
- **2024-05** — Carenet’s May 8 closing announcement confirmed acquisition of clinical staff and technology assets, including the Pathways Engine.

## Links

- Website: https://www.healthdialog.com/
- LinkedIn: https://www.linkedin.com/company/health-dialog
- Twitter/X: https://twitter.com/healthdialog
- Facebook: https://www.facebook.com/pages/Boston-MA/Health-Dialog/158723507477525

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Profile page: https://yespress.io/health-dialog
Published by YesPress — https://yespress.io
Last updated: 2026-10-01