# Haptik

> Haptik, legally Jio Haptik Technologies Limited, builds conversational AI agents for enterprise customer service, sales, lead qualification and bookings. Its Contakt suite combines AI automation with human support tools; Interakt serves smaller businesses through WhatsApp and Instagram. Founded in India in 2013, it became part of the Jio group following Reliance’s 2019 majority transaction.

- **Founded:** 2013
- **Headquarters:** Mumbai, India
- **Founders:** Aakrit Vaish (Co-founder; founding CEO), Swapan Rajdev (Co-founder; founding CTO)
- **Products:** Contakt, Interakt, AI Agents and Agent Builder, Voice AI, Generative AI Consulting
- **Notable:** Pine Labs case study reports 87% end-to-end query automation., MyGov Corona Helpdesk was built in five days, according to Haptik’s engineering account., Reported over 15 billion cumulative two-way interactions and over 10 billion one-way notifications in February 2024.

## Products & services

- **Contakt** — Generative AI customer experience suite with an AI assistant, human-agent co-pilot and support analytics.
- **Interakt** — WhatsApp and Instagram engagement, shared inbox, sales CRM, campaigns and automation for small and medium businesses. Haptik dates the initial launch to 2020 in its 2024 milestone account.
- **AI Agents and Agent Builder** — Enterprise agents for service, sales, bookings and lead qualification, with business-data ingestion and integrations.
- **Voice AI** — Voice agents with routing, business workflows and human escalation.
- **Generative AI Consulting** — Advisory and implementation services from proof of concept to production.

## Achievements

- Pine Labs case study reports 87% end-to-end query automation.
- MyGov Corona Helpdesk was built in five days, according to Haptik’s engineering account.
- Reported over 15 billion cumulative two-way interactions and over 10 billion one-way notifications in February 2024.
- Frost & Sullivan Conversational AI Company of the Year 2018, recorded in Reliance’s 2019 release.
- Reported an RCS Innovation Champion award at Google for RCS Business Awards 2025.

## Latest updates

- **2026-01** — The 2025 review described AI for All through Interakt, partnerships with Jumbo Group, Evergrow Digital, Hassantuk and TruVs, and the RCS innovation recognition.
- **2026-07** — On July 30, Haptik published a voice AI article describing human-in-the-loop design, warm transfers, agent co-pilots and preserved conversational context.

## Links

- Website: https://www.haptik.ai/
- LinkedIn: https://www.linkedin.com/company/haptik-inc/
- Twitter/X: https://twitter.com/haptik
- GitHub: https://github.com/hellohaptik
- YouTube: https://www.youtube.com/channel/UCEeT8gTq3PKhbA-vB7k7GiQ
- Instagram: https://www.instagram.com/hellohaptik/
- Facebook: https://www.facebook.com/haptik

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Profile page: https://yespress.io/haptik
Published by YesPress — https://yespress.io
Last updated: 2026-10-02