# Handled

> Handled is an AI operations platform that automates the manual, reactive work that piles up after an online order is placed - order processing, shipment tracking, exception handling, returns, and invoice reconciliation - for omnichannel consumer-brand teams and the third-party logistics providers (3PLs) that fulfill for them. Founded in 2024 out of Y Combinator's S24 batch by Audrey Djiya and Peter Nsaka (legally Zimi, Inc.), the company connects to the ERPs, 3PLs, sales channels, and carriers a brand already uses and does the busywork around the clock.

- **Founded:** 2024
- **Headquarters:** New York, New York, United States
- **Founders:** Audrey Djiya (Co-Founder & CEO), Peter Nsaka (Co-Founder & CTO)
- **Team size:** 5
- **Products:** Handled operations platform, Real-time visibility, AI ops assistant
- **Notable:** Accepted into Y Combinator's Summer 2024 batch., Raised a $2M seed round led by Fearless Fund with Y Combinator participating (December 2024)., Built by two founders with operating experience at Peloton, Duplo and Shopify.

## Products & services

- **Handled operations platform** — AI-powered platform that connects to a brand's ERP, 3PLs, co-manufacturers, sales channels and carriers to automate order management, shipment tracking, exception handling, returns processing and invoice reconciliation.
- **Real-time visibility** — A single system that shows orders, shipments, returns and inventory in real time, surfacing shipment delays, customs holds and return defects as they happen instead of after a customer complains.
- **AI ops assistant** — Natural-language question answering across a company's connected operations data, plus automated invoice follow-up, stockout risk alerts and PO parsing.

## Achievements

- Accepted into Y Combinator's Summer 2024 batch.
- Raised a $2M seed round led by Fearless Fund with Y Combinator participating (December 2024).
- Built by two founders with operating experience at Peloton, Duplo and Shopify.

## Latest updates

- **2024-08** — Participated in Y Combinator's Summer 2024 batch (as Zimi / Handled).
- **2024-12** — Announced a $2M seed round led by Fearless Fund with Y Combinator.
- **2026-02** — Founders discussed automating manual post-purchase tasks for 3PLs on The New Warehouse podcast.

## Links

- Website: https://itshandled.ai
- LinkedIn: https://www.linkedin.com/company/itshandledai
- Twitter/X: https://twitter.com/itshandled

---

Profile page: https://yespress.io/handled-yc-s24
Published by YesPress — https://yespress.io
Last updated: 2026-07-31