# Hammer

> Hammer, formerly Empirix, is an Infovista-owned enterprise communications testing and customer experience assurance business. Its software and services test IVR menus, customer journeys, peak traffic and agent-side performance across multi-vendor contact centers; the product portfolio is now evolving into VistaCX.

- **Founded:** 1992
- **Headquarters:** Lowell, United States
- **Founders:** Steve Gladstone (Co-founder of original Hammer Technologies), John Kuenzig (Co-founder of original Hammer Technologies)
- **Products:** VistaCX Discover (formerly Hammer Voice Explorer), VistaCX QA (formerly Hammer On-Demand QA), VistaCX Load (formerly Hammer On-Demand Performance), VistaCX Watch (formerly VoiceWatch), VistaCX Edge (formerly Hammer Edge)
- **Notable:** More than three decades of communications testing heritage., Hammer Cloud Platform suite made available through AWS Marketplace in September 2025., An unnamed lender reported detecting a failure within its first two weeks of using Hammer.

## Products & services

- **VistaCX Discover (formerly Hammer Voice Explorer)** — Automated discovery and mapping of IVR and conversational AI flows.
- **VistaCX QA (formerly Hammer On-Demand QA)** — Functional, regression and AI-agent testing across customer journeys.
- **VistaCX Load (formerly Hammer On-Demand Performance)** — Load, stress and soak testing of inbound and outbound customer interactions.
- **VistaCX Watch (formerly VoiceWatch)** — Production journey monitoring with scheduled tests and configurable alerts.
- **VistaCX Edge (formerly Hammer Edge)** — Agent desktop, network and last-mile experience measurement.
- **VistaCX Assure** — Correlates real customer journeys with network, service and application signals.
- **Hammer On-Call** — Historically offered managed end-to-end load testing with test planning, execution and reporting.

## Achievements

- More than three decades of communications testing heritage.
- Hammer Cloud Platform suite made available through AWS Marketplace in September 2025.
- An unnamed lender reported detecting a failure within its first two weeks of using Hammer.

## Latest updates

- **2025-09** — Hammer announced its Cloud Platform suite on AWS Marketplace.
- **—** — Current official pages describe Hammer evolving into VistaCX, with existing contracts continuing and new capabilities delivered through 2026.

## Links

- Website: https://www.hammer.com/
- LinkedIn: https://www.linkedin.com/company/hammer-empirix/
- Twitter/X: https://twitter.com/Empirix
- Facebook: https://facebook.com/empirixinc

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Profile page: https://yespress.io/hammer
Published by YesPress — https://yespress.io
Last updated: 2026-10-01