# Halo Service Solutions

> Halo Service Solutions is a privately owned British software company that builds one configurable platform for service management, sold as four products: HaloITSM, HaloPSA, HaloCRM and HaloCSM. Grown out of a two-person IT support outfit in Suffolk and never taking outside funding, Halo now serves more than 5,000 organisations across 100+ countries and roughly 100,000 users, positioning itself as a lower-cost, faster-to-deploy alternative to ServiceNow, BMC, Salesforce and Zendesk. In 2024 the company reported around $100m in revenue and fielded an unsolicited $2bn valuation, making it, by some measures, the UK's second-largest software vendor behind Sage.

- **Founded:** 1994
- **Headquarters:** Stowmarket, Suffolk, United Kingdom
- **Founders:** Paul Hamilton (Co-founder & CEO), Alan Rogerson (Co-founder (retired))
- **Team size:** 250+ employees
- **Products:** HaloITSM, HaloPSA, HaloCRM, HaloCSM
- **Notable:** Recognised as a Challenger in the 2026 Gartner Magic Quadrant for ITSM Platforms, Named a Niche Player in the September 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, Grew from a two-person IT-support business to 250+ employees without outside funding

## Products & services

- **HaloITSM** — ITIL-aligned IT service management platform covering incident, request, change, problem, asset, CMDB, knowledge, automation, reporting and self-service in one system; recognised as a Challenger in the 2026 Gartner Magic Quadrant for ITSM Platforms.
- **HaloPSA** — All-in-one professional services automation software for managed service providers, handling ticketing, contracts, billing, project delivery, resourcing and profitability.
- **HaloCRM** — Omnichannel customer service and CRM software for growing teams that need to handle enquiries efficiently across channels.
- **HaloCSM** — Customer service management software for delivering consistent customer experiences at every touchpoint.

## Achievements

- Recognised as a Challenger in the 2026 Gartner Magic Quadrant for ITSM Platforms
- Named a Niche Player in the September 2025 Gartner Magic Quadrant for AI Applications in IT Service Management
- Grew from a two-person IT-support business to 250+ employees without outside funding
- Reached ~$100m in revenue and a reported $2bn valuation while remaining privately owned
- Trusted by 5,000+ organisations in 100+ countries and multiple FTSE 100 companies

## Latest updates

- **2026-01** — Recognised as a Challenger in the 2026 Gartner Magic Quadrant for ITSM Platforms.
- **2025-09** — Named a Niche Player in the Gartner Magic Quadrant for AI Applications in IT Service Management.
- **2025-01** — Announced a partnership with Mozaic to deliver cost-optimised service management solutions; consolidated its brand around usehalo.com.
- **2023-06** — Announced a rolling 10-year 'never sell' commitment to reassure customers of long-term independence.

## Links

- Website: https://haloservicedesk.com
- LinkedIn: https://www.linkedin.com/company/haloservicesolutions
- Twitter/X: https://x.com/halonxtgen
- YouTube: https://www.youtube.com/@usehalo
- Instagram: https://www.instagram.com/lifeathalo/
- Facebook: https://www.facebook.com/HaloService/

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Profile page: https://yespress.io/halo-service-solutions
Published by YesPress — https://yespress.io
Last updated: 2026-08-06