# Gravy

> Gravy is an Atlanta-area fintech that recovers failed subscription payments for recurring-revenue businesses. Instead of leaning only on automated dunning software, Gravy pairs workflow automation with U.S.-based retention specialists who personally reach out to customers whose cards declined - by email, text and sometimes a live agent. Founded in 2017 by Casey Graham and Renee Weber, the company says it has returned more than $500 million to hundreds of clients and lifts recovery rates from the industry-typical ~15% toward 80%.

- **Founded:** 2017
- **Headquarters:** Alpharetta, Georgia, United States
- **Founders:** Casey Graham (Co-Founder & CEO), Renee Weber (Co-Founder & Chief of Staff)
- **Team size:** ~48-83 employees (reported 83 full-time in 2021)
- **Products:** Failed Payment Recovery, The Five Workflows of Revenue Recovery, Payment processor integrations
- **Notable:** Recovered $500M+ in failed subscription payments for clients, Processed 6M+ failed payments, Lifted recovery rates from an industry-typical ~15% toward 80%

## Products & services

- **Failed Payment Recovery** — Done-for-you service combining workflow automation with U.S.-based retention specialists who personally contact customers after a card declines, updating billing info and saving the subscription.
- **The Five Workflows of Revenue Recovery** — Gravy's proprietary process framework blending caring people with systematic outreach to recover failed transactions.
- **Payment processor integrations** — Integrates with Stripe, Braintree, Recurly, Keap and other billing/subscription systems to detect and act on failed payments.

## Achievements

- Recovered $500M+ in failed subscription payments for clients
- Processed 6M+ failed payments
- Lifted recovery rates from an industry-typical ~15% toward 80%
- Raised $4.5M Series A in 2021 led by Arlington Family Partners
- Grew to 300+ clients across SaaS, courses, subscription boxes and nonprofits

## Latest updates

- **2024-10** — Press coverage profiling CEO Casey Graham and Gravy's human-plus-technology approach to customer retention and failed-payment recovery.
- **2021-02** — Raised $4.5M Series A led by Arlington Family Partners; reported crossing ~$1M MRR.
- **2019** — Raised $1M seed round; set public goal to return $1 billion to businesses.

## Links

- Website: https://www.gravysolutions.io/
- LinkedIn: http://www.linkedin.com/company/gravysolutions
- Twitter/X: https://twitter.com/gravysolutions/
- Facebook: https://facebook.com/gravysolutions

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Profile page: https://yespress.io/gravy
Published by YesPress — https://yespress.io
Last updated: 2026-07-11