# Gorgias

> Gorgias is a conversational AI and helpdesk platform built for ecommerce brands. It unifies email, chat, SMS, voice and social into one inbox, then layers an AI Agent that resolves a majority of tickets automatically while turning support into a revenue channel.

- **Founded:** 2015
- **Headquarters:** San Francisco, United States
- **Founders:** Romain Lapeyre (Co-founder & CEO), Alex Plugaru (Co-founder & CTO)
- **Team size:** ~520 employees across 16 countries
- **Products:** Helpdesk, AI Agent, Automate, Convert, Voice & SMS
- **Notable:** Grew from a free Chrome extension to 16,000+ paying merchants in under a decade, Crossed $80M in annual recurring revenue, Ranked among the top apps on the Shopify App Store

## Products & services

- **Helpdesk** — Unified inbox for email, live chat, SMS, voice, Instagram, Facebook, WhatsApp and TikTok with full Shopify, Magento and BigCommerce context.
- **AI Agent** — Autonomous agent that resolves support and sales conversations in the brand's tone, with deflection rates of 60% and higher.
- **Automate** — Macros, rules and quick responses for repetitive tickets like order status, refunds and shipping updates.
- **Convert** — On-site campaigns and chat that turn pre-sale questions into orders.
- **Voice & SMS** — Native phone and text channels inside the helpdesk.

## Achievements

- Grew from a free Chrome extension to 16,000+ paying merchants in under a decade
- Crossed $80M in annual recurring revenue
- Ranked among the top apps on the Shopify App Store
- Built AI Agent that autonomously resolves 60%+ of incoming tickets
- Y Combinator alum (Winter 2016)

## Latest updates

- **2024-05** — Raised $29M in Series C-2 to accelerate AI Agent development.
- **2024-11** — Launched AI Agent for ecommerce - the first fully autonomous support agent built for Shopify brands.
- **2025** — Expanded AI Agent into Voice and SMS channels.

## Links

- Website: https://gorgias.com
- LinkedIn: https://www.linkedin.com/company/gorgias
- Twitter/X: https://twitter.com/gorgiasio
- GitHub: https://github.com/gorgias
- YouTube: https://www.youtube.com/channel/UCbnRDEiWYYafw6Vx1Za5PNQ
- Instagram: https://www.instagram.com/gorgiasio/
- Facebook: https://www.facebook.com/gorgiasio/

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Profile page: https://yespress.io/gorgias
Published by YesPress — https://yespress.io
Last updated: 2026-05-29