# Gist

> Gist is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, a knowledge base, email marketing, marketing automation and a lightweight CRM into a single app. Launched in 2017 as ConvertFox and rebranded to Gist in 2018, the bootstrapped company pitches itself as an affordable alternative to stacks like Intercom, letting support, marketing and sales teams work from one customer record instead of stitching together eight separate tools. More than 15,000 businesses use it.

- **Founded:** 2017
- **Headquarters:** Newark, Delaware, USA (development team in Hyderabad, India)
- **Founders:** Raghavender Rao Jitta (Founder & CEO), Justin McGill (COO / Partner (also founder of LeadFuze))
- **Team size:** Small - roughly 8-20 employees (lean, bootstrapped)
- **Products:** Business Messenger / Live Chat, Shared Team Inbox, Support Bot & Custom Bots, Knowledge Base, Email Marketing & Marketing Automation
- **Notable:** Grew to more than 15,000 businesses using the platform, Maintains a 4.6/5 rating on G2 and roughly 4.8/5 across Capterra, G2, TrustRadius and Product Hunt from 800+ reviews, Successfully rebranded from ConvertFox to Gist in 2018 while retaining its customer base

## Products & services

- **Business Messenger / Live Chat** — Website live chat widget with team inbox, canned replies, and web, email and push notifications.
- **Shared Team Inbox** — Collaborative inbox that consolidates onsite chat, email, Facebook Messenger and Twitter DMs in one place.
- **Support Bot & Custom Bots** — Automated chatbots that qualify leads, answer common questions and route conversations.
- **Knowledge Base** — Self-service help center for customers to find answers without contacting support.
- **Email Marketing & Marketing Automation** — Broadcast campaigns, drip sequences, event-triggered workflows and behavioral targeting.
- **CRM & Deals** — Contact profiles, event tracking, customer segmentation and a sales pipeline.
- **Forms, Popups & Product Tours** — Lead-capture forms, popups and in-app onboarding tours.
- **Meetings Scheduler & Surveys** — Appointment booking and in-product surveys to gather feedback.

## Achievements

- Grew to more than 15,000 businesses using the platform
- Maintains a 4.6/5 rating on G2 and roughly 4.8/5 across Capterra, G2, TrustRadius and Product Hunt from 800+ reviews
- Successfully rebranded from ConvertFox to Gist in 2018 while retaining its customer base
- Built an all-in-one stack replacing 8+ separate tools while remaining bootstrapped

## Latest updates

- **2018-12** — ConvertFox officially rebranded to Gist, repositioning from a conversion tool to a unified support, marketing and sales platform.
- **2025-01** — Continues to be featured across review and comparison sites as a leading budget-friendly Intercom alternative for small businesses.

## Links

- Website: https://getgist.com
- LinkedIn: https://www.linkedin.com/company/getgist
- Twitter/X: https://twitter.com/gistplatform
- Facebook: https://www.facebook.com/gistplatform

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Profile page: https://yespress.io/gist
Published by YesPress — https://yespress.io
Last updated: 2026-08-06