# Giga

> Giga builds AI agents for enterprise customer support across voice, chat and email. Its platform connects conversation, company policy and operational systems so agents can resolve cases and learn from failures. DoorDash is its clearest public case study.

- **Founded:** 2023
- **Headquarters:** San Francisco, United States
- **Founders:** Varun Vummadi (Co-founder and CEO), Esha Manideep Dinne (Co-founder and CTO)
- **Products:** Giga AI support agents, Agent Canvas, Scout, Browser Agent, Insights
- **Notable:** DoorDash case study reports more than 90% Did We Resolve rate for September 20 to October 20, 2025., Giga says its voice agents support 99 languages., Founders were named to Forbes 30 Under 30 Asia.

## Products & services

- **Giga AI support agents** — Voice, chat and email agents that use company knowledge, policies and tools to act on customer requests.
- **Agent Canvas** — A workspace to create, configure, simulate and deploy support agents from transcripts, recordings and procedures.
- **Scout** — A system that analyzes conversations against a chosen KPI, proposes fixes, tests changes on limited traffic and routes risky changes for human approval.
- **Browser Agent** — An agent that performs support tasks in browser based business tools when a direct API is unavailable.
- **Insights** — Conversation analytics and suggestions for policy and agent improvements.
- **Giga CLI** — A terminal interface to inspect tickets, ask Scout questions, test agents and manage operations.
- **Synthetic voice detection** — Real time screening of calls for signs of machine generated speech.

## Achievements

- DoorDash case study reports more than 90% Did We Resolve rate for September 20 to October 20, 2025.
- Giga says its voice agents support 99 languages.
- Founders were named to Forbes 30 Under 30 Asia.
- Giga reports SOC 2 Type II, ISO 27001 and ISO 42001 controls on its website.

## Latest updates

- **2026-09** — Published a GPT-Live powered voice experience demonstration for sales and support.
- **2026-08** — Introduced real time synthetic voice detection and scheduled callbacks.
- **2026-07** — Introduced the Giga CLI and Scout in Slack.
- **2025-11** — Announced a $61 million Series A led by Redpoint Ventures.

## Links

- Website: https://giga.ai
- LinkedIn: https://www.linkedin.com/company/gigaml
- Twitter/X: https://x.com/gigaai

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Profile page: https://yespress.io/giga
Published by YesPress — https://yespress.io
Last updated: 2026-09-29