# General Devices

> General Devices (GD) builds communication systems linking EMS crews, emergency departments and specialty teams. Its e-Bridge platform, CAREpoint ED workstation and D-Scribe X reporting hub combine pre-arrival alerts, clinical data sharing, radio and phone communication, and quality-review records for hospitals and emergency services across the United States.

- **Founded:** 1979
- **Headquarters:** Ridgefield, United States
- **Founders:** Michael Smith (Co-founder), Rhea Smith (Co-founder)
- **Products:** e-Bridge Communication Platform, CAREpoint ED Workstation, D-Scribe X Intelligence Hub, Implementation, customer success and technical support
- **Notable:** A 2024 Baystate retrospective observational study analyzed 428 cases, including 132 using e-Bridge; app use was associated with a 7.2-minute shorter mean door-to-balloon time., GD’s current website reports 500+ partnering organizations nationwide., GD’s public product history spans electrode impedance meters, ECG transmission equipment, EMS consoles and mobile telemedicine.

## Products & services

- **e-Bridge Communication Platform** — Configurable patient-case communication for EMS, emergency departments and specialty teams, including secure messaging, ECG and multimedia sharing, alerts, GPS/ETA tracking and telehealth consults. The company history dates the original EMS telemedicine product to 2005.
- **CAREpoint ED Workstation** — Consolidates radio, phone and digital EMS communication, pre-arrival information and 12-lead ECG management. The first workstation dates to 2002; CAREpoint 3 is dated 2022 in GD’s published history.
- **D-Scribe X Intelligence Hub** — Web-accessible communication records, case metrics and configurable reports for quality review. GD says it is included with CAREpoint or e-Bridge; data imports run every two hours or manually.
- **Implementation, customer success and technical support** — Configuration, onboarding, training and ongoing optimization, with a named customer success manager and a technical support line advertised as available 24/7.

## Achievements

- A 2024 Baystate retrospective observational study analyzed 428 cases, including 132 using e-Bridge; app use was associated with a 7.2-minute shorter mean door-to-balloon time.
- GD’s current website reports 500+ partnering organizations nationwide.
- GD’s public product history spans electrode impedance meters, ECG transmission equipment, EMS consoles and mobile telemedicine.

## Latest updates

- **2026-09** — Announced plans to demonstrate its solution suite at EMS World Expo, September 28 to October 2, in Orlando.
- **2026-09** — Welcomed Troy Damewood as Customer Success Manager; he previously used CAREpoint in an ED and supported GD tools in HCA TriStar IT.
- **2026-08** — Announced demonstrations at the California Hospital Association Disaster Planning Conference, September 22-23 in Riverside.

## Links

- Website: https://general-devices.com/
- LinkedIn: https://www.linkedin.com/company/general-devices
- Twitter/X: https://twitter.com/general_devices
- YouTube: https://www.youtube.com/user/GeneralDevicesVideos
- Instagram: https://www.instagram.com/general.devices/
- Facebook: https://www.facebook.com/GeneralDevices/

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Profile page: https://yespress.io/general-devices
Published by YesPress — https://yespress.io
Last updated: 2026-10-23